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",{"@type":64,"@id":71,"label":72},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fc6dd0fbb4faa08909a07","Guest Relation",{"@type":64,"@id":74,"label":75},"\u002Fapi\u002F.well-known\u002Fgenid\u002F1684e660aa41f25c8910","Hospitality","\u003Ch5>\u003Ch1>\u003Ch6>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Welcome and check in for guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organization). \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Check out of departing guests in accordance with the established standards (drawing up of guests’ bills, processing using the computer system). \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Be fully conversant with the facilities, services and special promotions offered by the Hotel and pass this information on the guest whenever the possibility arises in order to maximized Hotel sales\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Ensure that all charges are correctly posted to the guests bills following the standard procedures\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediatel\u003C\u002Fspan>.\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Be fully conversant and able to operate the Hotels front office systems Opera\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events. \u003C\u002Fspan>     \u003Cspan style=\"font-size: x-small;\"> \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Have thorough knowledge of the hotel installations and service offers. \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Ensure tidiness and cleanliness of the reception area.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: x-small;\">Maintain appropriate dress code and grooming standard at all times\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cspan style=\"font-size: 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