Junior System Analyst

Junior System Analyst

We are looking for a motivated and detail-oriented Junior System Analyst to join our IT & Innovation team. The successful candidate will assist with the analysis, support, maintenance, and continuous improvement of business systems, while providing timely assistance in resolving system support tickets and user issues.

Key Responsibilities

• Provide first- and second-level support for business systems and applications.
• Receive, investigate, troubleshoot, and resolve system support tickets within agreed service levels.
• Monitor and follow up on outstanding support requests, ensuring issues are properly documented and resolved.
• Analyse system issues and identify the root cause of recurring problems.
• Escalate complex technical issues to senior analysts, developers, infrastructure teams, or external vendors when required.
• Assist with the configuration, maintenance, testing, and implementation of business applications and systems.
• Work with users to understand system requirements, problems, and improvement opportunities.
• Assist in system testing, including functional testing, regression testing, and user acceptance testing.
• Document system issues, solutions, procedures, and technical requirements.
• Assist with system upgrades, enhancements, integrations, and new system implementations.
• Maintain accurate system and support documentation.
• Identify opportunities to improve system performance, reliability, and user experience.
• Provide guidance and basic training to users on system functionality and procedures.
• Collaborate with IT and business teams to ensure systems effectively support business operations.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 1–2 years of experience in IT support, system analysis, application support, or a related role is an advantage.
• Good troubleshooting and analytical skills.
• Basic understanding of databases and SQL is an advantage.
• Familiarity with ticketing/service management systems.
• Understanding of software development and system support processes.
• Good knowledge of Microsoft Office and general IT systems.
• Strong communication and interpersonal skills.
• Ability to investigate problems systematically and identify practical solutions.
• Ability to work independently as well as part of a team.
• Strong attention to detail and willingness to learn.

Key Competencies

• Analytical and problem-solving skills
• Customer/user-focused approach
• Troubleshooting and investigation
• Good communication skills
• Time management and prioritisation
• Attention to detail
• Teamwork and collaboration
• Willingness to learn new technologies and systems