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recouvrement, accompagner nos équipes et garantir l'atteinte des objectifs de performance et de qualité.\u003C\u002Fp>\u003Ch3>Vos principales missions\u003C\u002Fh3>\u003Cul>\u003Cli>\u003Cstrong>Pilotage de la production :\u003C\u002Fstrong> Superviser les activités de recouvrement, optimiser l'organisation des opérations et garantir l'atteinte des objectifs.\u003C\u002Fli>\u003Cli>\u003Cstrong>Management des équipes :\u003C\u002Fstrong> Encadrer, animer et motiver les Team Leaders et Téléconseillers afin de développer la performance individuelle et collective.\u003C\u002Fli>\u003Cli>\u003Cstrong>Suivi des performances :\u003C\u002Fstrong> Analyser les indicateurs clés (KPI), assurer les reportings et mettre en œuvre des plans d'amélioration continue.\u003C\u002Fli>\u003Cli>\u003Cstrong>Qualité et conformité :\u003C\u002Fstrong> Veiller au respect des procédures, assurer le suivi des dossiers sensibles et garantir la qualité des traitements.\u003C\u002Fli>\u003Cli>\u003Cstrong>Formation et accompagnement :\u003C\u002Fstrong> Identifier les axes de progression, organiser des coachings et accompagner la montée en compétences des collaborateurs.\u003C\u002Fli>\u003Cli>\u003Cstrong>Organisation opérationnelle :\u003C\u002Fstrong> Gérer les plannings, optimiser les ressources et assurer une communication efficace entre les équipes et le management.\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Développement de l’activité :\u003C\u002Fstrong> Contribuer activement à la croissance et au développement des activités de recouvrement en identifiant de nouvelles opportunités, en optimisant les processus opérationnels et en proposant des actions visant à améliorer la productivité, la rentabilité et la performance globale.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Profil recherché\u003C\u002Fh3>\u003Cul>\u003Cli>\u003Cstrong>Minimum 5 ans d'expérience\u003C\u002Fstrong> en management d'équipes, idéalement en centre de contacts, recouvrement ou télévente.\u003C\u002Fli>\u003Cli>Excellente maîtrise du français, à l'écrit comme à l'oral, et bonne connaissance de la culture française.\u003C\u002Fli>\u003Cli>Solides compétences en management, analyse des performances et pilotage opérationnel.\u003C\u002Fli>\u003Cli>Maîtrise des outils informatiques et des tableaux de bord de production.\u003C\u002Fli>\u003Cli>Excellent sens de l'organisation, de la communication et de la gestion des priorités.\u003C\u002Fli>\u003Cli>Leadership, autonomie, réactivité et capacité à prendre des décisions.\u003C\u002Fli>\u003Cli>Esprit d'analyse, orientation résultats et aptitude à proposer des solutions concrètes.\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Les qualités qui feront la différence\u003C\u002Fh3>\u003Cp>\u003Cstrong>Leadership • Rigueur • Esprit d'équipe • Proactivité • Sens du résultat • Capacité d'adaptation\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Vous êtes un manager de terrain, orienté performance, capable de fédérer vos équipes et de relever des défis opérationnels ?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Rejoignez-nous et contribuez activement au développement de nos activités !\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: inherit; font-family: inherit; font-size: 1rem;\">\u003Cbr>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: inherit; font-family: inherit; font-size: 1rem;\">Découvrez notre site : \u003C\u002Fspan>\u003Ca href=\"https:\u002F\u002Ftechnodev.mu\u002F?fbclid=IwZXh0bgNhZW0CMTAAcGRvZgFicmlkETE3dU1yNU9PTnk0QTFCV3doc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHkzSbz4M4daN8-lV-Lk83JQt9_8u3zslXxpn2ZsPcg_2ajDN6nrKB1ukUk8V_aem_UqCO6O3M652FWCTMhpxEig\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-family: inherit; background-color: rgb(255, 255, 255); font-size: 1rem;\">\u003Cu>\u003Cstrong>\u003Cstrong>https:\u002F\u002Ftechnodev.mu\u003C\u002Fstrong>\u003C\u002Fstrong>\u003C\u002Fu>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>Postulez ici : \u003Cspan style=\"color: inherit; font-family: inherit; font-size: 1rem;\">https:\u002F\u002Fwkf.ms\u002F4zGhPZn \u003C\u002Fspan>\u003C\u002Fp>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":77},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"\u002F>\u003Ccircle cx=\"12\" cy=\"10\" r=\"3\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":79},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Crect width=\"20\" height=\"12\" x=\"2\" y=\"6\" 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