Application Support Specialist

We are looking for a detail-oriented and service-minded professional to join our team in Port Louis as an Application Support Specialist. In this role, you will be the first point of contact for users who need help with business applications, helping to keep daily operations running smoothly and efficiently.

You will investigate issues, provide clear and timely resolutions, and escalate more complex cases when needed. Your work will include monitoring application performance, documenting incidents, maintaining support records, and sharing insights that help improve the user experience. You will also work closely with internal teams to ensure requests are handled with care and accuracy.

This position is well suited to someone who enjoys problem-solving, communicating with different stakeholders, and taking ownership of user support. You should be comfortable working in a fast-paced environment where attention to detail and a calm approach make a real difference.

What you will bring:

• A Bachelor’s Degree / Licence Bac +3 in IT, Computer Science, or a related field
• Previous experience in application support, helpdesk, or technical support
• Strong troubleshooting and analytical skills
• Good written and verbal communication abilities
• A proactive mindset and a genuine focus on user satisfaction

In return, you will join a collaborative environment where your contribution matters and your skills can continue to grow. If you are motivated by solving problems, supporting users, and helping technology work better for people, this opportunity offers a strong platform for your next step.