Student Engagement, Enhancement and Data Analyst

Applicants are also requested to complete an application form which is available in the following link and select the appropriate post reference:

https://www.middlesex.mu/about-mdx-mauritius/work-with-us

Job Title:        Student Engagement, Enhancement and Data Analyst

Campus:         Mauritius

Reporting to: Head of Academic & Quality Enhancement

Job Purpose:

The post holder will support academic quality assurance, quality enhancement, and student engagement activities across Middlesex University Mauritius and Middlesex Learning Institute through the effective management of student feedback processes and the collection, analysis, interpretation, and dissemination of institutional data. The role will be responsible for coordinating the implementation of student surveys, managing key datasets relating to student engagement, performance and satisfaction, and producing timely and accurate reports, dashboards and insights to support evidence-informed decision-making.

Working collaboratively with academic and professional services colleagues, the post holder will contribute to the monitoring and enhancement of the student experience by providing data and analysis to inform quality assurance and enhancement activities, programme review and institutional planning. The role will also support external reporting requirements, regulatory submissions and audit activities, ensuring that data and information are managed accurately, effectively and in accordance with the university/institute and regulatory requirements.

This position plays a key role in supporting the University’s and the Institute's commitment to continuous improvement, student success and the enhancement of learning, teaching and the overall student experience

Key Responsibilities:

• Co-ordinating and supporting the effective collection, delivery and distribution of required University datasets and information across the University and to external stakeholders.
• Responding appropriately, and with direction, to requirements for the provision of information and data established by external regulatory bodies, re-designing processes as necessary.
• Designing, producing and manipulating Tableau dashboards and datasets in response to university ongoing requirements and ad-hoc requests from colleagues across the university, which could include data collection, data analysis, report compilation etc.
• Managing programme and module survey feedback processes within the University, including survey set up, sample upload and results analysis, using a range of survey platforms.
• Acting as first point of contact for colleagues across the university with respect to their delivery of required data and their enquiries about datasets, student feedback surveys, student performance etc. 
• Support publication of relevant guidance and student survey content, as well as quality assurance reports, on the appropriate channels.
• Understanding and analysing engagement and performance data to provide support for the relevant campus engagement analytics forum.
• Providing support to the Head of Academic & Quality Enhancement on student engagement activity in relation to all student surveys.
• Providing support for the University in its preparations for any external audits as required.
• Undertake student records systems testing and act as the specialist point of contact for business data activity and projects.
• Ensure any personal information is kept and distributed in line with the General Data Protection Regulations (GDPR), Middlesex University Acceptable Use Policy, Middlesex University Academic Regulations and other local regulations.

• Participate in relevant committees, working groups and enhancement initiatives.
• Undertake any other duties commensurate with the grade and responsibilities of the position as directed by the Head of Academic and Quality Enhancement.

Other Duties:

• As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post-holder.

Flexibility:

Please note that given the need for flexibility in order to meet the changing requirements, the duties of this post and the role of the post holder may be changed after consultation.

PERSON SPECIFICATION

Your supporting statement on your application form will be assessed to see how you meet each of the following criteria

SELECTION CRITERIA:

Education / Qualifications

Essential:

• A good honours degree or equivalent experience

Desirable:

• A qualification in Data Analytics, Mathematics, Statistics, Information Systems or a related field.
• Professional certification or training in data analysis, Tableau, Power BI, Excel or other business intelligence tools.

Experience

Essential:

• At least two years’ experience of providing high level administrative coordination and management information.

Desirable:

• Relevant experience in Higher Education of using and manipulating data to improve academic provision.

Knowledge

Essential:

• Knowledge of manipulating and analysing complex datasets.

Skills

Essential:

• Excellent IT skills with an advanced knowledge of Microsoft Office, in particular Advanced Excel and experience in using business intelligence tools such as Tableau.
• Good numeracy skills with the ability to present data accurately and clearly, interpret data and manipulate spreadsheets.
• Ability to complete data collection, analyse, and compile reports on the findings.
• Ability to understand and explain data requirements related to academic programmes, to a variety of audiences.
• Excellent organisational skills, the ability to prioritise work and work unsupervised to meet demanding deadlines.
• Ability to multi-task and to maintain a focus on key issues. Ability to review and improve data processes.
• Ability to initiate and maintain effective and collegial working relationships at all levels across the university.

Desirable:

• Ability to use python, R and statical software packages to aide in the data collection, analysis and reporting.

Equality Diversity and Inclusion

Essential:

• Demonstrable commitment to fairness and the principles of equality and inclusion

Note: This position is expected to commence in January 2027