Housekeeping Supervisor (Temporary 6 months)

Job Description

HOUSEKEEPING SUPERVISOR ON TEMPORARY BASIS FOR 6 MONTHS CONTRACT

Department: Housekeeping
Position: Housekeeping Supervisor
Reports To: Housekeeping Manager / Superior

Job Summary

We are looking for a Housekeeping Supervisor to join our team and support the smooth and efficient operation of the Housekeeping Department.

The successful candidate will be responsible for supervising the housekeeping team, ensuring high standards of cleanliness and guest service, monitoring departmental operations, and maintaining compliance with quality, health & safety, and sustainability standards.

Key Responsibilities

• Participate in training and ensure that all training is effectively implemented.
• Conduct adequate and satisfactory on-the-job training for team members.
• Keep the superior informed of unusual matters or plans affecting the department.
• Ensure discipline within the team and communicate disciplinary matters to the superior and/or HR Manager.
• Take an active role in the team and ensure smooth and satisfactory handovers between shifts.
• Contribute to building an efficient team by taking an interest in employee welfare, safety, and development.
• Supervise cleaning operations and conduct routine inspections of guest rooms and public areas.
• Coordinate and supervise activities to ensure optimum care and assistance to guests.
• Establish and maintain effective employee relations.
• Ensure consistently high-quality service is delivered to guests.
• Handle and monitor guest complaints and ensure appropriate follow-up action.
• Inform team members about VIP guests and specific guest requests.
• Assist the superior in ensuring adequate manpower during each shift.
• Monitor the appropriate use of cleaning products, ensuring both quantity and quality are maintained.
• Ensure all minibars are correctly replenished and maintained.
• Verify requisitions for supplies and control sheets.
• Ensure items and departmental activities are correctly recorded in the system.
• Ensure team members comply with the Quality Management System.
• Ensure compliance with Safety & Health regulations, policies, and procedures.
• Establish quality procedures in collaboration with the Quality Manager and ensure proper follow-up.
• Supervise grooming, personal hygiene, and uniform standards within the Housekeeping Department.
• Ensure cleaning schedules are followed and designated areas are maintained to the required standards.
• Ensure all maintenance issues and repairs are reported promptly and followed up.
• Monitor departmental stores and arrange replenishment when required.
• Monitor minibar stock and ensure timely replenishment.
• Comply with all sustainability commitments, policies, and practices implemented within the business unit.
• Notify the Sustainable Development Department of any matter that may have an impact on the environment or society.
• Perform any other duties related to the smooth operation of the Housekeeping Department as required.

Candidate Profile

The ideal candidate should meet the following requirements:

• HSC level or equivalent, or SC level combined with relevant professional training and experience.
• Minimum 3 years of relevant experience in housekeeping operations.
• At least 1 year of experience in a similar supervisory position.
• Fluent in English and French.
• Knowledge of a third language would be an advantage.
• Strong leadership and team-management skills.
• Excellent attention to detail and high standards of cleanliness.
• Good communication and interpersonal skills.
• Guest-focused with the ability to handle complaints professionally.
• Good knowledge of housekeeping procedures, quality standards, and Health & Safety requirements.
• Ability to work shifts, weekends, and public holidays as required.
• Strong organizational and problem-solving skills.

What We Offer

• Opportunity to work in a professional hospitality environment.
• Training and development opportunities.
• Career growth and progression opportunities.
• A supportive and collaborative working environment.

Only shortlisted candidates will be contacted.