Associate - Operations (3 Years Contract)

The Associate - Operations is responsible to execute all day-to-day activities/ tasks of the different units within Operations Management. This role acts as a maker and support seniors or other colleagues to ensure proper data capture, execution of tasks, filing and scanning of customers applications as per bank’s process, procedures & policies.

KEY RESPONSIBILITIES:

The key responsibilities are not limited to the following:

• Execute payments and remittances emanating from customers, other banks as per the respective Bank of Mauritius cut off time.
• Process clearing cheques (Inward and Outward); POSB Activities; Salary, SI, Direct Debit and other activities/tasks.
• Scan relevant documents & linked properly to customer identification file.
• Creation and maintenance of the customers’ card and Ebanking accounts
• Card embossing and PIN mailer printing
• Monitor card transactions for the enhancement of customer service
• Dispute management and processing
• Reconciliation of card transactions
• Processing/maintenance of Alert subscription
• Management of stock card/pin/token
• Ensure proper management of record keeping.
• Assists colleagues and any other senior officers for the day to day running of the Business Operations.
• Attends to customer’s query within reasonable timeframe & ensure adherence to cut off time.
• Ensure adherence to compliance, policies, procedures, processes, regulatory guidelines and best practices.
• Provide assistance during audits and projects
• Any other ad hoc duties

PREREQUISITES:

• Candidate should have at least an HSC or diploma/degree in Banking or Finance from a recognized institution or any relevant field acceptable by the bank.

SKILLS & COMPETENCIES:

• Team player who enjoys working in a team environment
• Maintain confidentiality of information, be ethical and conducting business with good corporate governance.
• Ability to work under pressure and follow instructions when required
• Demonstrate adherence to the values of the bank and maintain a good attitude towards work.
• Analytical, proactive and solution oriented.
• Ability to discern risk issues and escalate as appropriate.
• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process driven environment.
• Work under pressure and meet tight deadlines.