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Support ","analyst-it-support-1","Moka","Full-time","Hybrid","21,000 – 30,000",{"@type":48,"@id":49,"name":50,"slug":51},"JobCategory","\u002Fapi\u002F.well-known\u002Fgenid\u002F52db569beb5027e7a53a","ICT \u002F IT \u002F Web","information-technology","Posted Oct 8, 2026","Closing 07\u002F11\u002F2026",{"@type":55,"@id":56,"id":57,"name":58,"slug":59,"logo":60},"JobCompany","\u002Fapi\u002F.well-known\u002Fgenid\u002Fcbdd7da1fc8f732f1bfa",168,"BDO Solutions Ltd","bdo-solutions-ltd","https:\u002F\u002Fapp.myjob.mu\u002Fapi\u002Fjob-board\u002Ffile?filePath=client-logo\u002Fd9e2b681-460c-4a7a-88a8-7c5b6235e075.png",[62,66,69,72],{"@type":63,"@id":64,"label":65},"JobTag","\u002Fapi\u002F.well-known\u002Fgenid\u002Ff05ebf36b370206dc659","ICT\u002FWEB",{"@type":63,"@id":67,"label":68},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fc353f88fb5412512a75c","IT Support Analyst ",{"@type":63,"@id":70,"label":71},"\u002Fapi\u002F.well-known\u002Fgenid\u002Faaf07f929705ca861b28","Information Technology ",{"@type":63,"@id":73,"label":74},"\u002Fapi\u002F.well-known\u002Fgenid\u002F213ea61b41157a81f20c","IT Job","\u003Cdiv class=\"SCXW7431686 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">\u003Cdiv class=\"OutlineElement Ltr SCXW7431686 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;\">\u003Cp>\u003Cb>Summary of Role\u003C\u002Fb> \u003C\u002Fp>\u003Cp>As an IT Analyst, you will be responsible to assist in the implementation and maintenance of IT Support processes, handle routine service requests and incidents, participate in documentation, knowledge base creation and collaborate with other IT teams for issue resolution. \u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cb> Roles and 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take ownership of user problems, and be proactive when dealing with user issues. \u003C\u002Fli>\u003Cli>Adhere to GDPR (General Data Protection Regulation) and Data Protection Act    \u003C\u002Fli>\u003Cli>Ensure project reports and SLA& KPI (Key Performance Indicators) are updated.    \u003C\u002Fli>\u003Cli>Adhere to all Risk & Compliance procedures in line with company and the client's expectations.     \u003C\u002Fli>\u003Cli>Involve in Incident Management, coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible. \u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fp>\u003Cp>\u003Cb> \u003C\u002Fb>\u003C\u002Fp>\u003Cp>\u003Cb> Qualification & Experience\u003C\u002Fb> \u003C\u002Fp>\u003Cp>\u003Cul>\u003Cli>Higher School Certificate (Computer science at A-Level) \u003C\u002Fli>\u003Cli>1-2 years of experience in IT Support \u003C\u002Fli>\u003Cli>Professional certifications in IT would be an 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