Customer Success Officer

Key Responsibilities

• Build and maintain strong relationships with clients.
• Coordinate customer onboarding and ensure smooth implementation.
• Act as a key contact for customer queries and requests.
• Follow up on customer issues and coordinate with internal teams for timely resolution.
• Monitor customer satisfaction and address concerns proactively.
• Maintain accurate customer records and follow up on customer feedback.
• Support customer engagement and promote the effective use of our solutions.

Candidate Profile

We are looking for someone who is:

• Proficient in IT and comfortable working with technology and software.
• Experienced in customer service, customer success or a similar role.
• Fluent in English and French, both written and spoken.
• Customer-focused with excellent communication and interpersonal skills.
• A strong problem-solver with good attention to detail.
• Proactive, organised and able to manage multiple requests.
• Positive, professional and able to build trust with customers.
• Outgoing, energetic and comfortable interacting with clients.

If you are passionate about customer service, technology and building strong client relationships, we would like to hear from you.

Only shortlisted candidates will be contacted.