Customer Relations Representative

About the Role: To provide excellent customer service by handling customer enquiries, complaints, requests and feedback efficiently, while ensuring a positive customer experience and maintaining strong relationships with customers. Key Duties & Responsibilities: 1. Respond to customers’ requests in a proficient manner whilst providing them with good service level agreements and experience. 2. Handle incoming calls or inquiries from visits and emails of prospective customers or clients. 3. Ensure the taking of orders, the attending and resolving of complaints for all customers. 4. Attend to and resolve customer complaints effectively. 5. Provide product information to customers and ensures customer satisfaction. 6. Complete supporting paperwork and data entry as required. 7. Accurately capture customer information. 8. Create and maintain service reports. 9. Handle customer needs, clarify information, research every issue and provide solutions and/or alternatives. 10. Process orders, forms, and applications. 11. Be detailed oriented and work with a high degree of accuracy. 12. Handle confidential financial and personal information appropriately. 13. Have the ability to tactfully handle stressful and difficult situations. 14. Have ability to be an all-rounder and be multitasking. 15. Perform other related duties. Requirements: Diploma or Degree in Customer Service, Business Administration, Marketing, Sales or a related field. Previous experience in customer service, call centre, sales support or a similar role would be an advantage. Fresh graduates with strong communication and customer-service skills may also be considered. Key Competencies: Excellent communication and interpersonal skills Customer-focused and service-oriented Good problem-solving and conflict-resolution skills Strong follow-up and organisational skills Ability to work under pressure Good attention to detail Team player with a positive attitude Good knowledge of MS Office Ability to communicate effectively in English and French; knowledge of Creole would be an advantage.