Receptionist | Moka Rangers Sports Club

The receptionist is responsible for providing excellent customer service, managing front desk operations, and ensuring a welcoming atmosphere for visitors, members, and staff. They serve as the first point of contact, handling inquiries, bookings, payments, and administrative tasks to ensure smooth daily operations.

Key Responsibilities

• Greet and assist members, visitors, and guests in a friendly and professional manner.
• Answer phone calls, emails, and in-person inquiries regarding memberships, facilities, and events.
• Register new members and process membership renewals.
• Provide information about the services, programs, and facilities of Synergy and Moka Rangers.
• Provide information about sports programs, classes, and schedules.
• Process new memberships, renewals, and cancellations.
• Maintain accurate records of members and visitors.
• Manage payments and financial transactions for Synergy and Moka Rangers.
• Collect payments for memberships, facility rentals, and classes.
• Issue receipts and maintain financial records.
• Handle cash and card transactions securely.
• Facilitate the sale of both consumable and non-consumable products.
• Maintain cleanliness and order at the front desk and reception area.
• Assist with data entry, filing, and reports related to attendance and memberships.
• Coordinate with trainers, coaches, and management for scheduling and operational updates.
• Collaborate with other staff members to ensure the daily smooth operation of the center.
• Ensure visitors follow safety protocols and guidelines.
• Monitor access to the centre and ensure only authorized individuals enter.
• Respond to emergency situations and report incidents to management.
• Assist in organizing sports events and promotional activities.
• Report maintenance issues or facility concerns to the appropriate department.
• Support marketing and communication efforts by distributing promotional materials.
• Ability to work on sundays and public holidays on a roaster basis