Customer Service Officer - Tamarin

Key Responsibilities

• Attend to walk-in customers, calls, and emails professionally.
• Issue motor quotations and process new motor business policies.
• Process renewals, endorsements, and cancellations accurately.
• Support claims notification and documentation process.
• Ensure complete and compliant KYC/CDD documentation.
• Maintain accurate system data entry and proper file management.
• Follow up on pending renewals and unpaid premiums.
• Provide cross-sell opportunities to increase product penetration.
• Maintain service excellence and brand representation at all times.