Hostess

HOSTESS

Heritage Le Telfair

Heritage Le Telfair is looking for a F&B Hostess to join our team!

As a F&B Hostess, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere while ensuring a smooth and personalised dining experience from arrival to departure.

What We Are Looking For

• Excellent communication and interpersonal skills
• Warm, friendly and professional personality
• Strong guest service orientation
• Good organisation and time management skills
• Ability to remain calm and professional in a busy environment
• Good attention to detail
• Ability to work effectively as part of a team
• Previous experience in a similar position within the hospitality industry will be an advantage

Key Responsibilities

• Welcome guests warmly and provide a professional and personalised service.
• Manage restaurant reservations and ensure all bookings are properly recorded and confirmed.
• Escort guests to their tables and ensure they are seated at the appropriate allocated tables.
• Identify and record guests' preferences, special requirements and allergies.
• Provide guests with information about the restaurants, menus, theme evenings and available facilities.
• Communicate guests' preferences and special requirements to the relevant team members.
• Interact with guests to obtain feedback and suggestions for improvement.
• Handle guest requests efficiently and refer complaints or concerns to the immediate superior or management.
• Apply suggestive selling techniques and promote menu items, theme evenings and other dining experiences.
• Attend daily briefings and follow instructions regarding the planning and operation of the assigned outlet.
• Check for special events and ensure the team is informed accordingly.
• Maintain accurate guest history, preferences and reservation records.
• Assist waiters with their daily activities when required.
• Ensure proper billing and cashiering procedures are followed when required.
• Participate in training and apply the knowledge and procedures learned.
• Follow the weekly and monthly roster and adhere to scheduled working hours.
• Support the hotel's sustainability initiatives and ensure responsible use of electricity, gas and water.
• Report any matter that may have an impact on the environment or society to the relevant department.
• Comply with all hotel standards, procedures and sustainability commitments.

Join Our Team

If you are passionate about hospitality, enjoy interacting with people and take pride in creating memorable guest experiences, we would love to hear from you!

Be part of our team and create exceptional experiences for our guests.