Housekeeping Supervisor

KEY RESPONSIBILITIES

· Oversee the implementation of room standards and procedures.

· Maintain IHG grooming standards.

· Recommended changes to these standards and training needs on an ongoing basis.

· Maintain a current and thorough knowledge of all room systems.

· Carries out daily inspection of rooms (occupied, vacant, arrival, out of order etc.) using standard checklist.

· Ensure daily inspections of hotel assets (vacuum cleaners, machines etc.)

· Open and close the shift and ensure effective shift hand over.

· Distribution and collection of keys.

· Solve employee grievances.

· Assist linen supervisor to conduct room linen inventories.

· Ensures Lost & Found items are handed immediately to the Housekeeping Order taker.

· Direct task allocations and change according to volume and peak periods.

· Perform quality inspections.

· Prioritize VIP or difficult guests.

· Liaise with Housekeeping Ordertaker for guest and hotel requirements.

· Co-ordinate special projects (e.g. stock inventories)

· Manage all special requests made by guests.

· Ensure consistency within the department.

· Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these.

· Supervise linen/guest supplies/chemical storage areas.

· Maintain adequate stock levels.

· Attends to VIP guest services and demands.

· Complete stock-takes as required.

· Conduct shift briefings to ensure hotel activities and operational requirements are known.

· Report any maintenance request immediately to Housekeeping Ordertaker and follow up for any delay to Chief Engineer.

· Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.