Room Attendant

KEY RESPONSIBILITIES

· Clean and maintain guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures.

· Responsible of key card for assigned block.

· Replenish guest supplies.

· Ensure guest services specified by superiors and guests' requests are promptly and courteously met.

· Report damage or malfunction in hotel rooms to superior or maintenance.

· Maintain equipment in proper state of cleanliness and repair.

· Maintain a section room report.

· Maintain a daily room checklist.

· Meet with superior and takes on daily assigned tasks.

· Report and submit lost and found articles to superior immediately.

· Report guest complaints to superior immediately.

· Report unusual behavior/activities on floors to Assistant Executive Housekeeper.

· Record room status in allocated section accurately.

· Comply with hotel’s health, safety and hygiene policy.

· Adhere to personal grooming and hygiene standards.

· Attend meetings and training sessions as required.

· Deliver guest linen.

· Inform Floor Supervisor/ Housekeeping Operator for Lost & Found Items.

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers

· Log security incidents and accidents in accordance with hotel requirements

· Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.