Front Officer

Main Duties and Responsibilities:

• Welcome and greet guests in a warm, friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Verify reservations, room assignments, guest details and payment information.
• Provide guests with information about the hotel, facilities, services and local attractions.
• Handle guest requests, enquiries and complaints professionally and promptly.
• Answer and transfer telephone calls and respond to emails and guest messages.
• Manage room keys/cards and maintain proper records.
• Coordinate with Housekeeping regarding room status, arrivals, departures and room changes.
• Process guest payments, invoices and other reception-related transactions accurately.
• Ensure all guest accounts and required documents are properly completed.
• Assist with airport transfers, restaurant bookings and other guest arrangements when required.
• Maintain accurate records and complete the daily reception reports and handover.
• Communicate important guest requests and operational matters to the relevant departments.
• Follow hotel policies, procedures, security requirements and service standards.
• Maintain a clean, organized and professional reception area.
• Handle guest information confidentially and professionally.
• Assist other departments when operationally required.
• Perform any other duties reasonably assigned by management.

Key Skills and Requirements

• Previous experience in a hotel front office or customer-service position is an advantage.
• Good communication and interpersonal skills.
• Professional, friendly and customer-focused attitude.
• Good knowledge of English; French is an advantage.
• Ability to work under pressure and handle multiple tasks.
• Good computer skills and ability to use hotel reservation/HMS systems.
• Good organizational and problem-solving skills.
• Flexible to work shifts, weekends and public holidays.
• Well-presented and professional at all times.