HR Support Administrator

Join Our HR Support Team

Our HR Team is seeking a highly capable and motivated HR Support Administrator to join our in-house team. You will form part of a dedicated team providing an expert support and advisory service to our UK colleagues and managers across the business.

You will be responsible for ensuring that managers and colleagues who contact the team receive a positive experience, excellent customer service and prompt support with their HR-related queries and requirements.

Ideally, you will have experience of building effective working relationships and be able to demonstrate flexibility and adaptability in your day-to-day work. We are looking for a dynamic, solution-oriented professional who is organised, focused and committed to delivering a high standard of service.

Key Duties

• Processing new starter forms.
• Verifying Right to Work documents, including visas, passports and DBS Disclosure checks.
• Completing references for new starters with previous employers.
• Dealing with pay-related employee queries.
• Ensuring all statutory obligations are met within required deadlines, including Right to Work, security vetting, DBS checks, ID badges and other compliance requirements.
• Providing general HR support and guidance across a range of employee-related matters.
• Maintaining up-to-date technical knowledge and awareness of employment legislation and changes in regulations.
• Communicating effectively at all levels of the business to influence, challenge and negotiate where appropriate.
• Providing outstanding customer service to employees, managers and other stakeholders.
• Supporting effective engagement between the HR team, management and other business functions.
• Supporting the mitigation and minimisation of operational and legal risks.
• Supporting and coaching line managers on policies and procedures to ensure consistency of approach.
• Contributing to cross-business HR projects and continuous improvement initiatives.
• Maintaining accurate employee records and ensuring information is handled with a high level of confidentiality.
• Supporting the HR team with administrative and operational activities as required.

Skills & Experience

• Excellent communication skills in English, both written and verbal.
• Outstanding customer service skills.
• Ability to multitask and manage competing priorities.
• Confident using Microsoft Office, particularly Word, Excel and Outlook.
• Exceptional attention to detail, with the ability to identify and escalate issues or queries appropriately.
• Ability to work independently while also contributing effectively within a team.
• Customer-focused approach, with the flexibility to adapt as priorities change from day to day.
• High standards of integrity, confidentiality and discretion.
• Confident communication skills, both over the telephone and via Microsoft Teams.
• Ability to build professional and effective relationships with colleagues, suppliers and customers.
• Good levels of literacy and numeracy.
• Strong organisational and time-management skills, with the ability to meet tight deadlines.
• Ability to remain focused and organised in a busy working environment.
• Positive, proactive and solution-oriented attitude.

Working Hours & Flexibility

• Hybrid working model available, subject to business and operational requirements.
• Unsocial hours payment applicable for eligible shifts worked outside standard working hours.
• Flexible Friday arrangement: eligible employees can benefit from a flexible working arrangement on the last Friday of each month, subject to operational requirements.

Salary & Benefits

• Basic Salary: Rs 23635 per month
• Attendance Bonus:

• Rs 1,500 per month during the first year of service
• Rs 3,000 per month after one year of service, subject to eligibility and attendance criteria

• Performance Bonus – additional performance-related payment based on applicable performance criteria.
• Public Transport Reimbursement – in accordance with company policy.
• Internet Allowance – applicable for eligible employees working from home.
• Electricity Allowance – applicable for eligible employees working from home.
• Drop-off arrangements available in accordance with applicable shift schedules and company arrangements.
• Hybrid Working – providing flexibility between office and home working, subject to role and operational requirements.
• Weekend Work-from-Home – where applicable to scheduled weekend shifts.

Why Join Us?

This is an excellent opportunity to join a growing Shared Services operation and develop your career within HR support and administration. You will work within a collaborative team environment, gain exposure to a broad range of HR processes and contribute to delivering a high-quality service to employees and managers across the business.