Clinic Administrative Lead

What you will be doing:

• Lead the day-to-day administrative and operational activities of the clinic.
• Coordinate with dentists, dental assistants, reception teams, laboratories, suppliers, and support departments.
• Ensure appropriate staffing, resources, equipment, and supplies are available to support smooth clinic operations.
• Monitor clinic KPIs, including revenue, patient volumes, chair utilisation, treatment acceptance, cancellations, no-shows, and patient satisfaction.
• Analyse clinic performance and implement initiatives to improve productivity, patient experience, and revenue.
• Monitor revenue and operational performance against budgets and targets.
• Support workforce planning, staff scheduling, attendance, leave management, recruitment, onboarding, and performance management.
• Lead regulatory licensing, inspections, audits, compliance requirements, and follow-up actions.
• Ensure compliance with healthcare, health and safety, infection control, and quality standards.
• Oversee patient records, clinical documentation, treatment plans, consents, and laboratory case tracking.
• Manage procurement, inventory, equipment, supplies, and stock levels.
• Oversee financial controls, revenue reconciliation, expenses, refunds, and petty cash.
• Manage patient feedback and complaints and ensure timely resolution and service recovery.
• Coordinate facilities, equipment maintenance, and infrastructure requirements.
• Prepare operational and financial reports and provide management with relevant insights and recommendations.
• Ensure the clinic is properly maintained, organised, and secured at the end of each working day.

What are we looking for?

• Degree or diploma in Healthcare Administration, Business Administration, Management, or a related field.
• Proven experience in clinic, healthcare, dental practice, hospital, or similar operational management.
• Previous experience in a supervisory or team leadership role.
• Strong experience in clinic administration and operational management.
• Experience in regulatory compliance, licensing, audits, and healthcare standards.
• Strong leadership and team management skills.
• Excellent organisational, planning, and time-management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Strong patient-centred approach and commitment to service excellence.
• High level of attention to detail, accountability, professionalism, and confidentiality.
• Ability to work under pressure and manage competing priorities.