Fintech Support Assistant

Job Position: Fintech Support Assistant

Emtel is looking for a Fintech Support Assistant, on a contractual basis, to provide operational and back-office support to the Fintech team.

Main Duties and Responsibilities:

• Track and coordinate merchant onboarding activities with the relevant stakeholders.

• Support bank linking and till creation for merchants requiring Mobile Phones, E-commerce, UPI, Soundbox and Dynamic Devices.
• Carry out branding and provisioning of new Dynamic Devices.

• Create and monitor Dynamic Device linking through the Wisecloud portal.
• Process the invoicing of mobile phones through CRM.
• Print new QR codes and process QR reprints based on requests received through Clappia.
• Troubleshoot and coordinate the resolution of issues relating to mobile phones, Dynamic Devices and Soundbox devices.
• Test and verify devices before handing them over to BDOs for delivery to merchants.
• Maintain accurate records of Fintech equipment and promotional goodies, including Mobile Phones, Dynamic Devices, Keypads and Soundbox devices.
• Monitor Fintech stock levels, manage inventory and initiate re-ordering when required.
• Coordinate and work closely with BDOs to support delivery of new Dynamic Devices, customer visits and resolve operational or device-related complaints.
• Provide backup support to the back-office team and assist with day-to-day operational activities,
• Ensure compliance with and adherence to the organisational information security policies and other processes in place.

Required Qualifications and Experience:

• Minimum Higher School Certificate (HSC) or equivalent.
• At least 6 months’ experience in a back-office or operations environment.
• Previous experience in Fintech, payments, telecommunications or a related environment would be an advantage.

Required Skills and Aptitudes:

• Good communication, coordination and organisational skills.
• Positive, can-do attitude with a willingness to learn and good time management skills.
• Ability to work collaboratively as part of a team.
• Comfortable working in a fast-paced and constantly changing environment.

How to apply:

Please send your updated CV on [email protected]

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Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.