Customer Support - German Speaker

About the Role:

We are looking for a detail-oriented German Speaker - Customer Support Specialist to join our team. In this role, you will be responsible for processing customer orders and quotations accurately in the SAP system while ensuring a high level of customer satisfaction and adherence to agreed service levels.

Key Responsibilities:

• Review, analyze, and understand customer orders received in German, ensuring all requirements such as product details, pricing, quantities, and delivery instructions are correctly interpreted.
• Verify customer instructions and ensure all requirements, including shipping methods, delivery dates, and Incoterms, are met.
• Generate Sales Order & Quotations in SAP system by capturing and entering the customer requirements.
• Generate the Quotation in the SAP system by capturing and entering the customer requirements.
• The individual will be responsible for coordinating and sourcing information from other departments (VWR Internal), to resolve any discrepancy occurring in Sales order or quotations generated.
• Interact with Sales Team to clarify order processing discrepancies (pricing, etc.).
• Capable to resolve internal/external customer requests/queries via email, fax & chat.
• Deliver the results as per process requirements
• Ability to delight customer above and beyond the call of duty
• Must be able to manage multiple priorities
• Up skill process knowledge from time to time
• Handling the entire mailbox and assigning mails
• Customer centric approach, with ability to provide accurate information in user-friendly manner to the customer
• Dedicated team player that will work with others to ensure the team achieves it goals and objectives.

What We're Looking For:

• Fluent German language skills (written and verbal).
• Strong attention to detail and accuracy.
• Ability to work effectively with multiple stakeholders and departments.
• Excellent communication and problem-solving skills.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Ability to manage multiple priorities and meet deadlines.
• Experience with SAP is an advantage.
• Team player with a proactive and positive attitude.