Patient Care Officer (C-Care Grand-Baie)

 The Patient Care Officer is responsible for ensuring that patients receive professional, compassionate and efficient support throughout their journey within the clinic. The role coordinates appointments, admissions, patient enquiries and administrative requirements while maintaining confidentiality and delivering a high standard of customer service.

1. Welcome and assist patients throughout their visit.
2. Register patients and maintain accurate records
3. Schedule and confirm appointments.
4. Coordinate patient flow with medical teams.
5. Respond professionally to patient enquiries.
6. Handle concerns and escalate complaints appropriately.
7. Maintain patient confidentiality at all times.
8. Support general administrative and billing activities.