Personal Assistant to Hotel Manager | Veranda Tamarin

Overview of the Role 🔍

Provide comprehensive administrative and executive support to the Hotel Manager by managing schedules, coordinating with Heads of Departments, and ensuring the timely follow-up of operational and business priorities.

Key Responsibilities 📋

Executive Support & Communication

•    Provide administrative and secretarial support to the Hotel Manager.

•    Manage the Hotel Manager's calendar, meetings, correspondence, and confidential communications.

•    Liaise with Heads of Departments, external stakeholders, and guests, ensuring a high standard of service.

Meetings, Reporting & Documentation

•    Coordinate meetings, prepare agendas, record minutes, and follow up on action points.

•    Prepare reports, presentations, correspondence, and management documentation.

•    Compile KPI reports and monitor the follow-up of Guest Satisfaction Questionnaires (GSQs).

Administration & Systems Management

•    Maintain office records, filing systems, and confidential documentation.

•    Process requisitions, update HOD duty rosters, and maintain administrative records.

•    Coordinate administrative support for hotel events, sponsorships, and staff activities.

Wedding & Event Coordination

•    Coordinate weddings and special events from planning through to execution.

•    Liaise with clients, operational teams, and suppliers to ensure seamless event delivery.

•    Prepare function sheets and oversee event logistics to meet client expectations.

Sales, Financial Administration & Guest Experience

•    Promote and upsell wedding and event packages.

•    Monitor event budgets, payments, and final billing in collaboration with Finance.

•    Ensure exceptional guest service through effective client communication and prompt resolution of concerns.

Ideal Candidate Profile 🎯

•    Diploma or Degree in Business Administration, Hospitality Management, Event Management, or a related field.

•    Minimum of 2–3 years' experience in an executive support, administrative, or coordination role, preferably within the hospitality industry, with exposure to event or wedding coordination.

•    Strong organisational, communication, and administrative skills, with proficiency in Microsoft Office and hotel management systems (e.g. WinHMS).

What's in it for you? 🎁

•    Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.

•    24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.

•    Pension Scheme – Enjoy a pension plan with company contributions for your future.

•    Company Doctor Services – Free on-site medical consultations for your health needs.

•    Performance Bonus – Earn a bonus for your hard work.

•    Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.

•    Wedding & Newborn Gifts – Celebrate major life events with special company gifts.

•    Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.

•    Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.

•    Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.

•    Learning & Development – Grow with training and development opportunities through our Training Academy.