Head Waiter

Main Responsibilities:

• Take part in training and implement accordingly.
• Train and motivate subordinates for which he/she is responsible.
• Discuss non-routine matters with outlet manager.
• Ensure that discipline is maintained.
• Be aware about the weekly/ monthly roster and abide to it.
• Ensure proper grooming of Team Members
• Supervise the quality of the service offered to guests.
• Take guests’ order promptly and do the proper follow up as per each outlet.
• Regularly check if clients have any additional needs and checks for satisfaction.
• Handle customer complaints efficiently and reports to his/her superior.
• Converse with guests to obtain feedback and suggestions for improvement and eventual preferences or food restrictions.
• Regularly check reservation of guests.
• Properly handle all materials and equipment to avoid breakages.
• Participate in inventories.
• Present bill to guests and ensure that they are signed or paid and post same in the system.
• Encourage upselling.
• Follow-up on bill pending.
• Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service)
• Ensure cleanliness of furniture, fixtures, and equipment in respective section
• Welcome guests and bid farewell.
• Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation
• Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests.
• Double check tray before serving guest to ensure food and beverages items tally with orders.
• Report any technical anomalies to superiors for any repair.
• Comply with all the sustainability commitments and practices implemented within business units.
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.
• Job Location in Pamplemousses, Riviere du Rempart & Port Louis.