F&B Services Manager

F&B Services Manager

We are seeking an experienced and service-driven F&B Services Manager to lead and oversee our Food & Beverage operations. The successful candidate will be responsible for ensuring excellent guest experiences, efficient daily operations, strong team performance, and compliance with established service, hygiene, and safety standards.

Key Responsibilities

• Manage and supervise the day-to-day operations of all Food & Beverage service areas.
• Lead, motivate, train, and develop the F&B service team to consistently deliver high standards of customer service.
• Ensure smooth coordination between the F&B service, kitchen, housekeeping, events, and other operational departments.
• Monitor service quality and ensure guest requests, feedback, and complaints are handled professionally and promptly.
• Prepare staff rosters and organise manpower according to operational requirements.
• Monitor attendance, productivity, discipline, grooming, and performance of team members.
• Ensure compliance with food hygiene, health and safety, sanitation, and company procedures.
• Monitor stock levels, breakages, wastage, and operating supplies while maintaining appropriate cost controls.
• Participate in inventory counts and ensure proper control of F&B equipment and supplies.
• Support revenue-generation initiatives, promotions, events, and upselling activities.
• Monitor departmental expenses and contribute to achieving budgeted revenue and profitability targets.
• Conduct regular operational briefings and ensure effective communication within the team.
• Maintain accurate operational records and prepare management reports as required.
• Ensure company policies, SOPs, and service standards are consistently followed.

Candidate Profile

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field.
• Proven experience in an F&B supervisory or management position, preferably within the hospitality industry.
• Strong leadership, people-management, and organisational skills.
• Excellent customer-service and communication skills.
• Good knowledge of F&B operations, service standards, hygiene, and cost-control procedures.
• Ability to work effectively in a fast-paced and customer-focused environment.
• Good problem-solving and decision-making abilities.
• Computer literacy and familiarity with POS and hospitality management systems would be an advantage.
• Flexibility to work shifts, weekends, and public holidays according to operational requirements.

What We Are Looking For

A hands-on leader with a passion for hospitality who can inspire the team, maintain excellent service standards, and contribute to an outstanding guest experience while supporting the commercial objectives of the business.