Housekeeping Supervisor

Role Purpose

Coordinate and supervise the cleaning and preparation of guest rooms and designated areas to ensure high standards of cleanliness, comfort, safety and guest satisfaction.

Key Responsibilities

1. Participate in departmental training programmes and ensure that the knowledge and standards acquired are effectively implemented within the team.
2. Conduct effective on-the-job training and coaching for Team Members, as required.
3. Keep the superior informed of any unusual matters, operational issues or plans affecting the assigned area.
4. Maintain discipline within the team and promptly report any disciplinary or employee-related matters to the superior and HR Manager.
5. Actively contribute to teamwork and ensure smooth and effective handover between shifts.
6. Support the development, welfare and safety of Team Members and contribute to building an efficient and motivated team.
7. Conduct routine inspections of guest rooms and designated areas and supervise cleaning activities to ensure required standards are consistently maintained.
8. Coordinate and supervise housekeeping activities to ensure optimum care, assistance and service to guests.
9. Establish and maintain positive and effective employee relations within the team.
10. Ensure that a consistently high level of service and cleanliness is delivered to guests.
11. Handle and monitor guest complaints, ensuring appropriate follow-up and resolution.
12. Brief Team Members on VIP arrivals, special occasions, guest preferences and specific requests.
13. Assist the superior in ensuring appropriate manpower allocation and effective deployment of Team Members during the shift.
14. Monitor the appropriate use of cleaning products, ensuring correct quantities and quality standards are maintained.
15. Ensure that minibars are correctly replenished and maintained according to established standards.
16. Verify supply requisitions and control sheets to ensure accuracy and appropriate stock usage.
17. Ensure that relevant transactions and items are correctly recorded in the system.
18. Ensure that Team Members comply with the established Quality Management System and departmental standards.
19. Ensure compliance with Safety & Health regulations, policies and procedures within the department.
20. Implement established quality procedures in collaboration with the Quality Manager and ensure appropriate follow-up.
21. Supervise Team Members' grooming, personal hygiene and uniform standards within the Housekeeping Department.
22. Ensure that cleaning schedules are properly followed and that designated areas are maintained to the required standards.
23. Ensure that maintenance issues and repairs are promptly reported to the Maintenance Department and follow up until completion.
24. Monitor departmental stores and ensure that supplies are replenished as required.
25. Monitor minibar stock levels and ensure timely replenishment as necessary.
26. Comply with all sustainability commitments, initiatives and practices implemented across the business unit.
27. Promptly notify the Sustainable Development Department of any matter that may have an impact on the environment or society.