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Service Representative","customer-service-representative","Grand Port","Full-time","On-site","10,000 – 20,000",{"@type":48,"@id":49,"name":50,"slug":51},"JobCategory","\u002Fapi\u002F.well-known\u002Fgenid\u002F8e73ded8d5ce780156ea","Administrative \u002F Clerical","administrative-clerical","Posted Oct 28, 2026","Closing 27\u002F11\u002F2026",{"@type":55,"@id":56,"id":57,"name":58,"slug":59,"logo":60},"JobCompany","\u002Fapi\u002F.well-known\u002Fgenid\u002Fee78ae0b806e8ec6af05",166,"Mauritius Union Group","mauritius-union-group","https:\u002F\u002Fapp.myjob.mu\u002Fapi\u002Fjob-board\u002Ffile?filePath=client-logo\u002F38ed8ce4-29bd-4d18-8080-ff6761255cff.png",[62,66,69,72],{"@type":63,"@id":64,"label":65},"JobTag","\u002Fapi\u002F.well-known\u002Fgenid\u002F9f93a75d38453c74af44","administration",{"@type":63,"@id":67,"label":68},"\u002Fapi\u002F.well-known\u002Fgenid\u002F401a2272bb1c81fd6660","cashier",{"@type":63,"@id":70,"label":71},"\u002Fapi\u002F.well-known\u002Fgenid\u002F3b85cb77317ab011f4c7","client management",{"@type":63,"@id":73,"label":74},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fb3d167ae6b3e277e4839","customer","\u003Cp>\u003Cb>Job Summary \u003C\u002Fb>\u003C\u002Fp>\n\n\n\n\u003Cp>MUA is seeking a Customer\nService Representative to serve customers by providing product and service\ninformation, resolving product and service issues, and always ensuring total\ncustomer satisfaction. The role will also involve acting as a cashier and\nprocessing customer payments, promoting all products offered by the company and\nachieving sales targets, completing all administrative work and sales-related\nprocessing, and assisting clients in using MUA’s digital tools and platforms.\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cb>Main Responsibilities\n\u003C\u002Fb>\u003C\u002Fp>\n\n\n\n\u003Cul>\u003Cli>\u003Cb>Sales Management:\u003C\u002Fb> Achieve set sales targets through the sale, cross-selling and\nretention of existing clients. Propose appropriate General Insurance and Health\nInsurance products according to clients’ needs, prepare and follow up on\nquotations, finalise policies within the applicable underwriting and mandate\nauthority, and ensure client retention at renewal.\u003C\u002Fli>\u003Cli>\u003Cb>Customer Service:\u003C\u002Fb> Deliver excellent customer service by responding to clients’\nrequests in a timely and professional manner, whether by phone, email or in\nperson. Assist clients in understanding insurance terms and conditions, provide\ninformation and guidance on claims, address complaints, liaise with relevant\ndepartments to resolve client queries, and assist clients with the company’s\ndigital solutions.\u003C\u002Fli>\u003Cli>\u003Cb>Cash Management:\u003C\u002Fb> Operate the cashier system and process customer payments in\naccordance with established guidelines. Issue payment receipts, bank cash\nreceived through Compusafe at regular intervals, and reconcile the cashier\nsession with the amount banked at the end of each day.\u003C\u002Fli>\u003Cli>\u003Cb>Administrative Support:\u003C\u002Fb> Process client requests and transactions accurately within the\nrelevant systems, prepare insurance contracts and required documentation, and\ncomplete all administrative and sales-related tasks in line with established\nprocedures and KPIs. Perform tasks delegated by the Team Leader and Branch\nCoordinator, follow up on renewal and debtor lists, and liaise with internal\ndepartments such as Sales Support, Finance, Claims, IT, Compliance & Legal\nand Corporate for assistance and resolution of client or operational matters.\u003C\u002Fli>\u003C\u002Ful>\n\n\n\n\n\n\n\n\n\n\u003Cp>\u003Cb>Job\nRequirements \u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\u003Cli>Minimum qualification: HSC or equivalent.\u003C\u002Fli>\u003Cli>At least 2 years of experience in a similar\nposition.\u003C\u002Fli>\u003Cli>Good knowledge of insurance products.\u003C\u002Fli>\u003Cli>Excellent communication and interpersonal\nskills.\u003C\u002Fli>\u003Cli>Strong customer-oriented approach with good\nlistening and diplomatic skills.\u003C\u002Fli>\u003Cli>Good organisational and planning skills, with\nthe ability to manage time and priorities effectively.\u003C\u002Fli>\u003Cli>Proactive attitude and ability to work under\npressure and meet tight deadlines.\u003C\u002Fli>\u003Cli>Fluent in both written and spoken English and\nFrench.\u003C\u002Fli>\u003C\u002Ful>\u003Cdiv>\u003Cbr>\u003C\u002Fdiv>\u003Cdiv>\u003Cbr>\u003C\u002Fdiv>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003Cp>The company reserves\nthe right to call only the\nqualified candidates for the selection\nexercises.\u003C\u002Fp>\n\n\u003Cp>Applications received after the closing date might not be considered.\u003C\u002Fp>\n\n\u003Cp>The company also reserves the right not to proceed\nwith the vacancies.\u003C\u002Fp>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":77},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"\u002F>\u003Ccircle cx=\"12\" cy=\"10\" r=\"3\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":79},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Crect width=\"20\" height=\"12\" x=\"2\" y=\"6\" rx=\"2\"\u002F>\u003Ccircle cx=\"12\" cy=\"12\" r=\"2\"\u002F>\u003Cpath d=\"M6 12h.01M18 12h.01\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":81},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M8 2v3m8-3v3\"\u002F>\u003Crect width=\"18\" height=\"18\" x=\"3\" y=\"3\" rx=\"2\"\u002F>\u003Cpath d=\"M3 9h18\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":83},"\u003Cpath fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M20 6L9 17l-5-5\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":85},"\u003Cpath fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M2 9.5a5.5 5.5 0 0 1 9.591-3.676a.56.56 0 0 0 .818 0A5.49 5.49 0 0 1 22 9.5c0 2.29-1.5 4-3 5.5l-5.492 5.313a2 2 0 0 1-3 .019L5 15c-1.5-1.5-3-3.2-3-5.5\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":87},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Ccircle cx=\"18\" cy=\"5\" r=\"3\"\u002F>\u003Ccircle cx=\"6\" cy=\"12\" r=\"3\"\u002F>\u003Ccircle cx=\"18\" cy=\"19\" r=\"3\"\u002F>\u003Cpath d=\"m8.59 13.51l6.83 3.98m-.01-10.98l-6.82 3.98\"\u002F>\u003C\u002Fg>"]