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Team Leader - Contact Centre
Full-timeOn-site
- Port Louis
- Salary not disclosed
- Posted Sep 18, 2026
- Closing 18/10/2026
- Banking
- Team Leader
- Contact Centre
- Customer Service
- Team Supervisor
Sector
Skills
Job Description
Are you an experienced leader who is passionate about customer service excellence and developing high-performing teams? Join CIM Finance and play a key role in leading our Contact Centre operations while ensuring exceptional customer experiences across every interaction.
Responsibility
- Lead, coach and motivate a team of Contact Centre colleagues to deliver excellent customer service and achieve performance targets.
- Monitor service levels, quality standards, customer satisfaction, productivity, and operational performance.
- Conduct regular one-to-one sessions, provide constructive feedback, and support the development of team members through coaching and training.
- Drive continuous improvement by identifying operational efficiencies, service enhancements, and customer experience opportunities.
- Manage escalations, customer complaints, workforce planning, and roster scheduling to ensure smooth daily operations.
- Support strategic projects and act as a backup to the Contact Centre Manager when required.
Profile
- Diploma in Management, Business Administration, or a related field would be an advantage.
- Minimum 5 years' experience in a Contact Centre or similar customer service environment, including people management responsibilities.
- Strong leadership, coaching, communication, and problem-solving skills. Customer-focused, results-oriented, and able to thrive in a fast-paced environment
Ready to inspire teams, elevate customer experiences, and make a real impact? Apply now and join the CIM Finance team!!