Team Manager (KEOPS)

A Team Manager is responsible for managing and evaluating the performance of team members and ensuring proper work organization with respect to time, cost, and agreed quality standards. 

Key Responsibilities: 

TEAM DEVELOPMENT 

• Take necessary steps to identify training and development needs of team members and ensure that they are met. 

• Provide on-the-job coaching and training to ensure continuous transfer of knowledge and experience. 

• Cascade down section objectives into individual objectives, monitor performance and conduct employee performance reviews within agreed deadlines. 

• Build the team by empowering and motivating team members. 

• Take necessary steps to ensure that backup people are trained and always available for relevant tasks. 

• Promote Maureva’s values amongst team members. 

TEAM MANAGEMENT 

• Manage leaves of team members efficiently. 

• Ensure that each team member correctly understands the team’s objectives. 

• Review the team staffing requirements and contribute to the recruitment, appointment and induction of staff as and when required. 

• Take the necessary steps to maintain the work environment according to Maureva’s standards. 

• Monitor the account’s performance and objectives with respect to deadlines and expected targets and take corrective actions as and when required. 

• Conduct regular meetings with team members to ensure effective flow of communication. 

• Devise creative ways and methods to boost team engagement and morale. 

OPERATIONS MANAGEMENT AND REPORTING 

• Provide regular reports on the team’s performance, workload allocation, and productivity to the Service Delivery Manager/ Business Operations Lead / Head of Operations and Top management. 

• Analyze different elements of operations on an account and devise a plan of action for clearing backlogs. 

• Set priorities for effective time management and resource allocation. 

• Deputize for the Service Delivery Manager as and when required. 

FUNCTIONAL SOFTWARE ENHANCEMENT 

• Evaluate and recommend new enhancements for the software. 

QUALITY ASSURANCE 

• Abide by IATA rules and regulations and ISO quality standards. 

• Formulate or validate innovative work standards proposed by team members for preventive and corrective actions wherever needed.