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SALES CONSULTANT

Full-timeOn-site

Sector

Skills

The Lux Collective is hiring for the position of Sales Consultant at its Head Office based at Tribeca, Trianon

MAIN DUTIES:

Reporting to the Manager - Guest & Partner Engagement Hub, the incumbent will be responsible to:

Contribute to the maximisation of rooms’ revenue through adequate selling techniques.
Maintain and enhance a constant and proactive relationship with existing clients in order to drive sales and identify new business opportunities.
Build sustainable relations and engage clients by taking the extra mile and to improve our retention rate.
Actively participate in the upselling of all our resorts and hotels facilities to the clients whilst providing the highest levels of customer service.
Respond accurately in a courteous and professional manner to the clients’ queries via the chat-online service.
Coordinate and ensure good communication is maintained throughout the sales process.
Liaise with the resorts in order to provide accurate and relevant information about arrivals of Guests.
Maintain and improve quality results by adhering to The Lux Collective policies and procedures.
Manage inbound calls and respond to emails in a timely manner.
Identify clients’ needs and seize the opportunities to upsell when they arise.
Maintain updated knowledge of all The Lux Collective hotels’ portfolio in order to provide adequate information to the clients.

QUALIFICATIONS

At least a Higher School Certificate or equivalent qualifications.
Tertiary Education at Advanced Certificate or Diploma Level majoring in Tourism Management or related fields from a recognised institution or equivalent qualifications.

PREVIOUS PERFORMANCE

A minimum of 2 years of working experience in a customer service environment preferably in the hospitality industry.

OTHER REQUIREMENTS

High level of integrity and confidentiality.
Passionate about service.
Pro-active, dynamic, flexible and professional attitude with strong interpersonal skills.
Positive and service-oriented attitude.
Ability to perform in a fast-paced environment.
Outstanding customer service skills.
Excellent negotiation skills and sales techniques.
Strong team spirit and ability to work independently.
Organised, ability to multitask and detail oriented.
Excellent telephone skills.
Excellent verbal and written communication skills in English and French languages. A third language will be a definite advantage.
Sound knowledge of Fidelio Opera.
Sound knowledge of the Microsoft Office Package.
Willingness to work during odd hours, weekends and on Public Holidays.
A clean certificate of character is a must.