Shop Assistant

-Take part in training and implement accordingly

-Keep superior informed about all unusual matters concerning any plans affecting his/her area 

- Ensure product knowledge of items at the boutique

- Describe product features and details accurately 

- Recommend and display items that match customer’s needs 

- Adapt display as per day theme/festivity 

- Ensure high level of quality services are delivered to guests at all times 

- Handle and monitor of guests complaints and the relevant follow up action required 

- Interact with guests to obtain feedback and suggestions for improvement 

- Establish and maintain continuous and fruitful contacts with customers 

- Answer any query from guests by having a sound knowledge of all items offered for sale 

- Maintain outstanding store condition on visual merchandising standards 

- Help and anticipate guests in their choices 

- Recommend, give advise and guidance on product selection to guests 

- Participate in Eco Standard/Sustainable Responsibility set by the hotel - 

- Ensure sales target are met, provide optimum customer service and assist to increase company’s growth and revenue through sales maximization  

- Promote upselling 

- Make inventory of equipment and material for stock control 

- Report any breakage, defect, loss of operating equipments and accessories to Superior 

- Follow up billing 

- Ensure energy saving (electricity, water) 

- Follow the set procedures for opening and closing the boutique 

- Ensure that the boutique is always clean and tidy 

- Display boutique’s window and arrange items creatively as per standards 

- Prepare a receipt for guests when a sale is closed and record the sale (cash or credit) 

- Prepare cash and credit summary, balance the account and submit all cash, receipts and credit summary to receptionist on a daily basis 

- Ensure that all sale figures are input on the system 

- Ensure sufficient stock of items at all times 

- Make requisitions of items when minimum stock is reached 

- Properly store the items to avoid any wastage 

- Liaise with Superior at Head Office for all orders or any matter arising

- Assist guests in a friendly and engaging manner

- Manage point of sale processes 

- Ensure all items have appropriate price tag 

- Comply with all the sustainability commitments and practices implemented within business units

- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society