Operational Excellence Analyst C-Care Training Institute

Career Opportunity

C-Care International, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group that owns and operates four healthcare facilities in Mauritius, namely C-Care Darné, Wellkin, Grand-Baie and Tamarin, and two hospitals in Uganda, C-Care IHK and IMC. C-Care also owns and manages 22 primary care Clinics and 55 C-Lab collection centres in Mauritius, Uganda, and Madagascar.

C-Care is currently looking for an Operational Excellence Analyst C-Care Training Institute to be based at C-Care Corporate Office, in Mauritius

| Operational Excellence Analyst C-Care Training Institute

Reporting to the Head of C-Care Training Institute, the selected candidate will be responsible for driving operational efficiency, process improvement, data quality, digitalisation and continuous improvement across the C-Care Training Institute (CCTI). The role ensures that training operations, systems, learner administration, reporting and workflows are efficient, accurate, scalable and audit-ready. The incumbent supports the smooth delivery of training programmes through effective Learning Management System (LMS) administration, learner records management, reporting analytics, enrolment support, and coordination of corporate and student training activities. The role also contributes to continuous improvement, digitalisation, and operational excellence initiatives that strengthen the growth and reputation of CCTI.

What You Will Be Doing:

• Manage and maintain the Learning Management System (LMS) and training systems.
• Ensure accurate learner, attendance, assessment and certification data.
• Develop and maintain reports, dashboards and operational KPIs to support decision-making.
• Analyse processes to identify inefficiencies, duplication, delays and control gaps.
• Lead and track continuous improvement and digitalisation initiatives.
• Apply process improvement and root-cause analysis methodologies to improve efficiency and customer experience.
• Support workflow automation, SOP development and process standardisation.
• Coordinate operational requirements relating to MQA, HRDC and audit compliance.
• Support learner and corporate client operations, including enquiries, enrolments, bookings and pipeline tracking.
• Provide systems and operational support to trainers, learners and internal stakeholders.
• Work closely with IT, HR, Quality, Finance, Marketing and programme teams to improve CCTI operations.
• Contribute to building a data-driven, efficient and scalable operating model for the Training Institute.

What We Are Looking For:

• Degree in Business Administration, Information Systems, Project Management, Human Resources, Education Administration or a related field.
• 3–5 years' relevant experience in operational excellence, continuous improvement, quality management, business process improvement, business analysis, systems administration or a related field.
• Experience in L&D, education, healthcare or a regulated environment will be an advantage.
• Strong understanding of process mapping, workflow analysis, root-cause analysis and continuous improvement.
• Experience in data analysis, reporting and dashboard development.
• Knowledge of Lean/Six Sigma principles and workflow automation.
• Experience with LMS or business systems administration.
• Strong Microsoft Excel skills; Power BI or equivalent analytical tools will be an advantage.
• Strong stakeholder management, communication and organisational skills.
• Analytical, customer-focused and solutions-oriented mindset.
• High attention to detail, accountability and commitment to continuous improvement.

Location: C-Care Corporate Office, Moka, Mauritius

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.