Senior Account Manager

 Looking for a Senior Account Manager with financial services experience to manage clients, compliance, reporting, and commercial opportunities.

Role Overview

The Senior Account Manager is responsible for managing assigned client profiles throughout the full client lifecycle. The role covers client onboarding, KYC/AML due diligence, periodic reviews, tax-document validation, account servicing, relationship management, and business development support.

The successful candidate will be expected to work independently, maintain strong client relationships, coordinate effectively across departments, and identify and escalate compliance or operational risks appropriately.

Key Responsibilities

Client Onboarding and KYC/AML

• Manage the onboarding of individual, corporate, and trust accounts.
• Review KYC/AML, Source of Funds, and Source of Wealth documentation.
• Identify missing, incomplete, or inconsistent information and coordinate the necessary follow-ups.
• Liaise with Compliance and Operations to progress accounts towards approval, activation, and funding.
• Maintain accurate client records and monitor onboarding deadlines and key milestones.

Client Relationship Management

• Act as the primary point of contact for assigned client profiles.
• Manage client inquiries, account maintenance, funding requests, and ongoing servicing requirements.
• Build and maintain strong client relationships while ensuring compliance with regulatory and internal standards.
• Coordinate the resolution of client issues and escalate urgent or complex matters where necessary.
• Identify appropriate funding, retention, and cross-selling opportunities.

Periodic Reviews and Compliance

• Conduct annual, periodic, and risk-based reviews of existing client accounts.
• Ensure that client identification, corporate, tax, and financial information remains accurate and up to date.
• Review changes in ownership, business activities, risk profiles, PEP status, sanctions exposure, and adverse media.
• Maintain review schedules and follow up on outstanding documentation.
• Escalate higher-risk, unusual, or complex matters to the Head of Compliance.

QI, FATCA and CRS

• Review and validate Forms W-9, W-8BEN, and W-8BEN-E in line with Qualified Intermediary requirements.
• Support FATCA and CRS classification, documentation, and reporting processes.
• Resolve inconsistencies in tax documentation in coordination with clients and Compliance.
• Maintain relevant technical knowledge through ongoing training and professional development.

Business Development

• Support prospect outreach, lead management, and introducer relationships.
• Track prospective clients from initial contact through onboarding, approval, and funding.
• Contribute to proposals, presentations, pipeline reporting, and other business development initiatives.
• Identify commercial opportunities within existing and prospective client relationships.

CRM, Reporting and Internal Coordination

• Maintain accurate client, prospect, and activity records in HubSpot.
• Prepare reports covering onboarding, pipeline development, funding, client activity, and key performance indicators.
• Coordinate effectively with Compliance, Operations, Finance, and Business Development.
• Contribute to process improvements, internal procedures, and ad hoc projects.
• Provide clear progress updates and escalate operational or compliance concerns promptly.

Qualifications and Experience

• Diploma or degree in Finance, Business, Economics, or a related field.
• At least three years of relevant experience in account management, client onboarding, KYC/AML, brokerage, custody, wealth management, client services, or financial operations.
• Working knowledge of KYC/AML, periodic reviews, QI, FATCA, and CRS requirements.
• Strong client relationship management skills and commercial awareness.
• Proficiency in Microsoft Excel and CRM platforms; HubSpot experience is preferred.
• Knowledge of stock exchange rules and custodian settlement procedures would be an advantage.
• Relevant regulatory or professional certification, where applicable.