Credit and Collection Officer

About the role:

The Credit & Collection Officer is responsible for monitoring outstanding receivables and ensuring the timely collection of payments. The role supports healthy cash flow, minimizes bad debt exposure, and maintains positive customer relationships while ensuring compliance with company credit policies.

The Credit and Collection Officer will be part of a team that is responsible for managing the debtors of the company and follow up on unpaid balances that are owed by customers.

The team is globally organised and the Credit& Collection Officer will be collaborating with accounting colleagues across different countries. Still, local presence and team spirit is key to share best practices and stay close to the business.

These activities result in a very dynamic team, taking up different challenges, close to the heart of the company and with a good balance between routine operations and ad hoc work.

Which tasks can you expect?

• Send copies of invoices to customers
• Send statement of accounts reminders to customers
• Load invoice and statement of accounts on customer portals
• Run dunning report on Finance ERP
• Follow up with customers on unallocated payments
• Attend to customer queries
• Process refund to customers for overpayment
• Dispute management
• Manage direct debit payment from customers
• Update KPI Dashboard
• Update customer master data on Salesforce
• Allocation of customer payment on S/4 Hana
• Prepare debtors report (provision for bad debts analysis, dunning reports..)

What do you have to offer?

• A Degree in Accounting or ACCA Level 1 with minimum 3 years relevant experience in Accounting
• Good business acumen with good problem solving and analytical skills
• Excellent English-written and spoken communication skills
• Excellent interpersonal skills and easy contact to interact with finance colleagues, customers and the wider organization of the company,
• Proven experience with global ERP systems & Microsoft Office
• Adapt to changes and learning new things constantly
• Ability to plan and organise work priorities
• Proactive and motivated with an excellent attitude
• Ability to work well under pressure and independently
• Out of the box thinker (challenge and bring continual process improvement)

Nice to have

• Multinational exposure working with multiple stakeholders
• Knowledge of SAP S/4HANA