Claims Handler (Motor)

Main Responsibilities

• Monitor claims including cost to ensure that are being processed and settled in an efficient and timely manner as per workflow and KPI set
• Collect accurate information and documents to proceed with claims analysis before providing a stand and/or taking decisions in respect of the validity of the claims
• Guide Policyholders on how to proceed with a claim in line with the Insurance Policy contracted and provide regular feedback of progress
• Appoint surveyor to assess the extent of the damage and/or provide their views any specific issues
• Process with payment to Insured and suppliers as per KPI
• Give feedback to complaint coordinator following a complaint
• Monitor the cost of claims and assess the reasonableness of the claims made as per estimate of repairs v/s circumstances of accident/claim
• Monitor generic cases done by internal surveys done
• Set the adequate reserves and report on loss ratio
• Issue request for contract cars
• Adhere to legal requirements and industry regulations
• Comply with procedures put in place (Report to Compliance Dept)
• Report and follow-up all suspicious cases
• Maintain confidentiality and data protection

• HSC
• Certificate CII would be an advantage
• A minimum of one year work experience in a related field
• Work in team
• Ability to work under pressure and tight deadlines
• Knowledge in Market practice for the motor claims, Motor Insurance Policy Terms and Conditions, Road Traffic Act and Scale of Liabilities