Customer Service Assistant

The Customer Service Assistant will provide effective customer service and operational support in the handling of air cargo shipments. The role will be responsible for assisting customers, processing shipment documentation and transactions, coordinating with internal and external stakeholders, and ensuring that customer and operational requirements are handled accurately and efficiently. 

 Responsibilities: 

 • Prepare, process and maintain documentation for incoming and outgoing air cargo shipments. 

 • Provide professional and timely assistance to customers, Freight Forwarders, Brokers and other stakeholders. 

 • Handle customer enquiries, complaints and requests by telephone and email. 

 • Process AWBs, bookings, flight manifests, Customs Out/proof of delivery and related shipment transactions. 

 • Coordinate with Airlines, GHA, Origin Stations and internal departments regarding shipments, discrepancies and handling instructions. 

 • Monitor and follow up on undelivered, damaged, incomplete or uncollected shipments and prepare the necessary reports and notices. 

 • Handle customer payments, cash and documents in accordance with Company procedures, including banking and document collection/dispatch. 

 • Prepare and maintain operational, statistical and irregularity reports and ensure accurate record keeping. 

 • Ensure compliance with applicable SOPs and KPIs and maintain a high standard of customer service. 

 • Perform other duties as assigned by the Duty Officer or Manager. 

 Requirements:

 • Previous experience in customer service, cargo operations or a related field is desirable. 

 • Good communication and interpersonal skills. 

 • Good organisational skills, with attention to detail. 

 • Good computer skills and ability to work with various systems. 

 • Fluency in English and French. 

 • Ability to work under pressure, meet deadlines and adapt to changing operational requirements. 

 Benefits: 

 • Competitive salary and benefits package. 

 • Training and professional development opportunities to enhance skills and expertise. 

 • Collaborative and supportive work environment, with opportunities for teamwork and innovation.  

 Ready to take on a new challenge? 

 If you are passionate, motivated, and looking to build your career in the aviation and logistics industry, we would love to hear from you.

 Join our dynamic team and be part of a company that values professionalism, teamwork, customer service and continuous growth. 

 Submit your application today and take the next step in your career !