Guest Service Supervisor

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Job Description

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated and customer-focused Guest Service Supervisor to join our esteemed team. As a key member of our front-of-house operations, you will play a crucial role in ensuring exceptional guest experiences and maintaining our high standards of service excellence.

• Oversee and coordinate daily guest service operations, ensuring smooth check-ins, check-outs, and overall guest satisfaction
• Lead, motivate, and train the guest service team to deliver outstanding customer service
• Resolve guest complaints and concerns promptly and professionally
• Manage guest inquiries and requests, providing accurate information about hotel services and local attractions
• Collaborate with other departments to ensure seamless guest experiences across all touchpoints
• Monitor and maintain cleanliness and presentation standards in all guest-facing areas
• Assist in developing and implementing guest service policies and procedures
• Prepare reports on guest feedback, occupancy rates, and other relevant metrics
• Ensure compliance with all health and safety regulations
• Participate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency

Qualifications

• Proven experience (2-3 years minimum) in guest services or a related hospitality role
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and interpersonal skills, with a focus on customer service
• Fluency in English; additional languages are advantageous
• Proficient problem-solving abilities and attention to detail
• In-depth knowledge of the hospitality industry and luxury guest service standards
• Experience with hotel management software and booking systems
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management or a related field is preferred
• Previous experience in a luxury hotel or resort setting is highly desirable
• Demonstrated track record in achieving high levels of guest satisfaction
• Strong organisational skills and ability to multitask in a fast-paced environment
• Adaptability and resilience in handling challenging situations