Administrative Coordinator

The Administrative Coordinator is responsible for managing daily administrative tasks, including recording and distributing requests, following up on debtors, and ensuring compliance-related liaison activities. Additionally, the role provides comprehensive administrative support to the Client Management Team, ensuring efficient workflows and communication. The Administrative Coordinator serves as a key resource for maintaining operational excellence and supporting the team’s ability to deliver exceptional client service.

Main Responsibilities
• Record and document incoming requests and inquiries from clients and internal stakeholders on a daily basis.
• Ensure accurate classification and prioritization of requests based on urgency and importance.
• Distribute requests to appropriate team members for timely resolution, ensuring a smooth workflow.
• Maintain detailed logs of requests and follow up to ensure completion within agreed timeframes.
• Monitor outstanding payments and coordinate follow-ups with debtors to ensure timely collection.
• Maintain accurate records of debtor accounts, payment schedules, and communication history.
• Liaise with the finance team to reconcile accounts and resolve payment discrepancies.
• Prepare periodic reports on debtor status and escalate overdue accounts as necessary.
• Act as a liaison between internal teams and compliance personnel to ensure adherence to regulatory and organizational standards.
• Assist with gathering and organizing documentation required for compliance audits and reviews.
• Track and report compliance-related activities and deadlines to relevant stakeholders.
• Support the Client Management Team in implementing compliance policies and procedures.
• Provide comprehensive administrative assistance to the Client Management Team, including scheduling meetings, preparing presentations, and drafting correspondence.
• Coordinate client-related activities, ensuring timely communication and follow-through.
• Maintain and update client records, reports, and databases to ensure accuracy and accessibility.
• Assist with client onboarding processes and ensure all required documentation is completed.

Job Requirements
• Higher School Certificate
• Experience in a similar position will be an advantage
• Strong organizational and multitasking skills to manage daily tasks efficiently.
• Excellent communication skills, both written and verbal, for interacting with clients and internal teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to handle sensitive client information with professionalism and confidentiality.
• Problem-solving and analytical skills to address operational challenges.
• Attention to detail and accuracy in recording and distributing requests, maintaining records, and preparing reports.
• Adaptability to changing priorities and deadlines in a fast-paced environment.
The company reserves the right to call only the qualified candidates for the selection exercises.
Applications received after the closing date might not be considered.
The company also reserves the right not to proceed with the vacancies.