Spa Therapist

KEY RESPONSIBILITIES

• Be fully conversant with the facilities, services and special promotions offered by the Hotel and pass this information on the guest whenever the possibility arises in order to maximized Hotel sales
• Provide a hospitable service to standards as per the company standards
• Process all incoming and outgoing calls accurately and courteously
• Record and control wake up calls accurately
• Page guests in co-operation with concerned departments
• Record all call entries in logbooks.
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Whenever possible to anticipate guests need, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
• Call staff member when requested
• Abide by principles of guest privacy
• Handle guests needs or requests and reports complaints to the Supervisor
• Report on logbook daily
• Monitor bill call costs
• Aware of local telephone listings and frequently dialed numbers
• Strictly abide by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the Hotel’s fire, life and safety system
• Maintain detailed knowledge on the Emergency Response Team and workings of the switchboard room in this regard
• Maintain Hotel Information
• Operate the hotel switchboard and deal with all internal and external call, according to procedures
• Perform any duties and tasks entrusted to you by InterContinental Mauritius within the framework of your band category, according to your skills and competencies.

TREATMENTS

1. To be fully aware of the daily booking programmed and to update any changes to the reception.

3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.

4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests.

5. To check and maintain product supplies at the beginning and end of each day

6. To check Spa Card carefully for specific instructions or guest requests

7. Replace soiled Linen in the treatment rooms with clean one

8. Check and clear all Spa fresh materials in the Preparation area on a timely basis

GUEST INTERACTION

1. To ensure that the guest is greeted by their family name as far as possible.

2. To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level.

3. To report any guest comments or complaints to the Spa Services Supervisor or Senior Therapist as soon as convenient. In the absence of Senior Therapist, guest comments should be reported to the Spa Manager.

GENERAL

1. To have a complete understanding of and adhere to the Spa and hotels policy and procedures.

2.   To ensure Spa’s grooming standards are adhered to.