1. Staff Management and Supervision

• Supervise cashiers, baggers, and customer service staff.
• Prepare daily shifts and break schedules to ensure adequate front-end coverage.
• Provide guidance, coaching, and feedback to staff and address performance or conduct issues.
• Lead by example in customer service, speed, accuracy, and professionalism.

2. Transaction Management

• Ensure all cash, card, gift card, loyalty, voucher, discount, promotion, and return transactions are processed accurately.
• Monitor cashier performance and conduct regular cash drawer checks and audits.
• Investigate and report any cash discrepancies or transaction issues.

3. Front-End Operations

• Monitor customer flow and ensure efficient use of checkout counters, particularly during peak hours.
• Ensure appropriate registers are open to minimise customer waiting time.
• Maintain smooth and efficient day-to-day front-end operations.

4. Customer Service and Front-End Presentation

• Ensure high standards of customer service are maintained at all times.
• Ensure checkout counters, service desks, and front-end areas are clean, organised, and presentable.
• Maintain promotional and impulse-buy displays in coordination with the relevant departments.

5. Training and Development

• Train and coach front-end staff on cashier procedures, customer service, store policies, and promotions.
• Conduct team briefings and communicate new procedures, promotions, and operational matters.
• Identify training needs and support staff development.

6. Cash Handling and Security

• Ensure compliance with all cash-handling and register procedures.
• Monitor the front-end area for suspicious activities, theft, or security concerns and report issues to Management.
• Ensure the security and proper use of POS and register systems.

7. Performance and Reporting

• Monitor front-end performance, including cashier productivity, checkout efficiency, and customer service standards.
• Report operational, staffing, customer, and cash-related issues to Management and recommend appropriate solutions.
• Support Management in improving overall store efficiency.

8. Health, Safety and Compliance

• Ensure compliance with company policies, health and safety requirements, and front-end procedures.
• Maintain a clean, safe, and secure checkout environment.
• Ensure customer-related issues, returns, and other matters are handled in accordance with company policies.

9. Other Duties

• Perform any other duties or responsibilities assigned by Management from time to time.