Main Duties :

• Plan and organise work schedules to eliminate processing delays and ensure a smooth operational flow.
• Provide essential administrative support to Relationship Executives for the timely submission and follow-up of lease files.
• Execute rigorous follow-ups after Credit Committee (CC) approvals, including chasing of surveyors and sales representatives to ensure prompt closing of deals.
• Adhere strictly to the Risk Management Framework and regulatory requirements (AML/KYC) to minimise financial loss and ensure zero adverse reports from authorities.
• Perform clerical duties including filing, archiving, transcribing, and releasing formal approvals after CC.
• Greet and welcome walk-in customers promptly, acting as the first point of contact to provide initial information and departmental direction.
• Deliver accurate information through multiple channels, including in-person, telephone, and email correspondence.
• Maintain and nurture professional relationships with external Suppliers, Dealers, and existing customers to facilitate business ease.
• Perform meticulous KYC document verification per client type to ensure the financial safety of the onboarding process.
• Take prompt corrective action on any deviations from established procedures to protect the company’s financial interests.
• Ensure a high level of competency in following files in the absence of Relationship Executives to maintain service standards.
• Maintain up-to-date knowledge of evolving Anti-Money Laundering and KYC procedures as mandated by Mauritian regulatory frameworks.

Profile:

• Good communication skills.
• Team spirit and collaboration.
• Good interpersonal skills.
• Ability to make sound and timely decisions and deliver innovative solutions.
• Service excellence and high level of confidentiality.
• Excellent organisational skills to plan, prioritise and meet deadlines.
• Dynamic, result-oriented, analytical skills, proactive and detail-oriented.
• Good IT skills.

Qualifications :

• Minimum Higher School Certificate (HSC).
• Experience in the financial, leasing, or insurance sector would be an advantage.