Key Responsibilities

1. Import Operations Management

• Coordinate end-to-end import processes from order confirmation to cargo delivery.
• Monitor shipment tracking and ensure timely movement of goods.
• Liaise with overseas suppliers, freight forwarders, and customs brokers.
• Track and follow up on shipments to ensure goods arrive according to agreed timelines.
• Resolve shipment discrepancies and operational issues promptly.

2. Customs Clearance & Compliance

• Ensure compliance with customs laws, import regulations, and company policies.
• Prepare, verify, and maintain all import documentation, including:
  • Commercial Invoices
  • Packing Lists
  • Bills of Lading / Air Waybills
  • Certificates of Origin
  • Import Permits and Licenses – Liaise with all concerned authorities to ensure all appropriate permits are received on time.
• Coordinate customs clearance activities with freight forwarder/brokers and relevant authorities.
• Ensure correct tariff classification, HS Code and duty application.
• Monitor changes in customs regulations and communicate impacts to the business.

3. Cost Control and Duty Management

• Verify freight, customs duty, VAT, port charges, and clearance costs.
• Reconcile shipping and customs-related invoices.
• Identify opportunities to optimize logistics and import costs.
• Prepare landed cost calculations and provide accurate costing information to relevant departments.

4. Supplier & Stakeholder Coordination

• Maintain strong relationships with suppliers and logistics partners.
• Coordinate closely with:
  • Commercial/Buying Team
  • Warehouse Operations
  • Finance Department
  • Quality Assurance Team
• Provide regular updates on shipment status and anticipated delays.

5. Inventory and Supply Chain Support

• Support availability of imported products by ensuring timely deliveries.
• Coordinate urgent shipments to avoid stock shortages.
• Assist in forecasting import lead times and supply risks.
• Contribute to inventory optimization initiatives.

6. Reporting and Documentation

• Maintain accurate import records and statutory documentation.
• Generate periodic reports on:
  • Shipment status
  • Customs clearance performance
  • Import costs
  • Freight expenses
  • Delayed shipments
• Ensure proper filing and audit readiness of import records.

7. Continuous Improvement

• Identify improvements in import and customs processes.
• Participate in supply chain projects and process optimization initiatives.
• Recommend solutions to improve lead times, service levels, and operational efficiency.

Key Performance Indicators (KPIs)

• On-time customs clearance rate.
• Average cargo clearance lead time.
• Percentage of shipments delivered on schedule.
• Accuracy of import documentation.
• Number of customs compliance issues.
• Freight and import cost variance against budget.
• Number of stock-out incidents linked to import delays.

Qualifications & Experience

Education

• Degree in Supply Chain Management, Logistics, International Trade, Business Administration, or a related field.
• Professional certification in Customs, Logistics, or International Trade would be an advantage.

Experience

• Minimum 3-5 years of experience in import, customs clearance, freight forwarding, or supply chain operations.
• Experience in the retail, FMCG, or supermarket industry is highly desirable.
• Experience dealing with customs authorities and freight forwarders.

Skills & Competencies

Technical Skills

• Knowledge of import/export regulations and customs procedures.
• Understanding of Incoterms and international shipping documentation.
• Advanced Microsoft Excel skills.
• Experience with ERP/Supply Chain systems.

Core Competencies

• Strong analytical and problem-solving skills.
• Excellent planning and organizational abilities.
• Attention to detail and accuracy.
• Negotiation and communication skills.
• Ability to manage multiple shipments and deadlines simultaneously.
• Team-oriented with a proactive approach.