Sofitel Mauritius L’Impérial Resort & Spa is looking for a professional, detail-oriented and service-driven Front Office Cashier to join its Front Office team.

The Front Office Cashier will be responsible for handling guest financial transactions accurately and efficiently, maintaining the assigned cash float, ensuring correct posting and settlement of guest accounts, and providing courteous service in line with Sofitel luxury standards. The role will work closely with the Reception and Front Office teams to ensure a smooth check-in and check-out experience.

Key Responsibilities:

• Handle guest payments accurately, including cash, credit/debit cards and other approved payment methods.
• Maintain and safeguard the assigned cash float in accordance with hotel procedures.
• Process guest check-outs and ensure all charges, payments and adjustments are correctly posted.
• Verify guest bills and supporting documents before settlement.
• Perform currency exchange transactions in accordance with hotel procedures and applicable requirements.
• Issue receipts, invoices and other payment documentation as required.
• Ensure billing instructions, reservation notes, complimentary forms and check-out alerts are followed correctly.
• Reconcile cash, credit card and other payment transactions at the end of the shift.
• Prepare and submit cashier reports, supporting documents and cash remittances within established deadlines.
• Investigate and promptly report any discrepancies, shortages, overages or irregular transactions.
• Maintain accurate guest folios and ensure charges are posted to the correct room or account.
• Assist guests with billing enquiries and explain charges in a courteous and professional manner.
• Coordinate with Reception, Reservations, Finance and other departments regarding guest accounts and payment matters.
• Follow established procedures relating to deposits, refunds, paid-outs, rebates and account adjustments.
• Maintain confidentiality and protect guest financial and personal information at all times.
• Ensure compliance with hotel cashiering procedures, internal controls and applicable payment security requirements.
• Support Reception operations, including check-in/check-out and guest assistance, whenever required.
• Maintain high standards of grooming, professionalism and guest service in line with Sofitel brand standards.

The existing Front Office documentation also requires Front Office employees to perform cashier functions correctly and maintain sufficient cash floats, while supporting standard check-in/check-out procedures and guest service.

Requirements:

• Higher School Certificate (HSC), NTC 3 or equivalent qualification.
• Previous experience in Front Office, cashiering, hospitality or a similar customer-facing role would be an advantage.
• Previous experience in a hotel environment is preferred.
• Knowledge of Opera PMS or another hotel property management system would be an advantage.
• Good numerical skills with strong attention to accuracy and detail.
• Ability to handle cash and financial transactions responsibly.
• Good understanding of guest billing and payment procedures.
• Good communication and interpersonal skills.
• Fluent in English and French, both written and spoken.
• Professional, courteous and guest-focused attitude.
• Ability to work under pressure and handle guest queries calmly and efficiently.
• High level of integrity, confidentiality and accountability.
• Ability to work effectively within a team.
• Willingness to work on a shift system, including weekends, Sundays and Public Holidays, according to operational requirements. The Front Office JD applies rostered shifts including Sundays and Public Holidays.