Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

Key Responsibilities and Duties

Guest Activities and Entertainment

• Welcome guests and provide information on recreation programs and facilities.
• Organize and conduct daily recreational activities, games, sports, and entertainment programs.
• Encourage guest participation in activities and events.
• Promote scheduled activities through direct guest interaction and announcements.
• Assist in planning special events, themed activities, and seasonal programs.

Recreation Facility Operations

• Monitor and maintain recreation areas such as swimming pools, fitness centers, sports courts, kids' clubs, and beach facilities.
• Ensure recreational equipment is available, clean, and in good working condition.
• Set up and dismantle equipment required for activities and events.
• Report maintenance issues and damaged equipment to management.

Customer Service

• Provide excellent guest service at all times.
• Respond promptly and professionally to guest inquiries and requests.
• Handle guest concerns or complaints and escalate when necessary.
• Build positive relationships with guests to enhance overall satisfaction.

Safety and Compliance

• Ensure guests follow facility rules and safety guidelines.
• Monitor activities to ensure a safe environment for all participants.
• Provide basic first aid assistance when required and report incidents according to company procedures.
• Adhere to health, safety, and emergency procedures.

Administrative Duties

• Maintain attendance records and activity reports.
• Assist in the preparation of activity schedules and promotional materials.
• Keep inventory of recreational equipment and supplies.
• Support the Recreation Manager with operational and administrative tasks.

Teamwork and Coordination

• Work closely with other hotel departments to coordinate guest activities.
• Assist colleagues during special events and peak operational periods.
• Participate in departmental meetings and training sessions.

Qualifications

Education

• Secondary School Certificate or equivalent.
• Certificate or Diploma in Recreation, Sports Management, Hospitality, Tourism, Physical Education, or a related field is an advantage.

Experience

• Previous experience in recreation, entertainment, hospitality, tourism, sports, or customer service is preferred.
• Experience in a hotel, resort, club, or leisure facility is an advantage.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Energetic, outgoing, and enthusiastic personality.
• Ability to lead group activities and engage guests of different ages and cultures.
• Good organizational and time-management skills.
• Ability to work independently and as part of a team.
• Basic knowledge of safety and first aid procedures.

Additional Requirements

• First Aid and CPR certification is an advantage.
• Ability to swim may be required depending on the facility.
• Flexible to work shifts, weekends, public holidays, and evenings.