Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

• Deliver clean linen, towels, robes, and amenities to guest floors in a timely manner.
• Replenish housekeeping pantries according to par stock levels.
• Stock and maintain housekeeping carts with required supplies and amenities.
• Remove soiled linen, trash, and recycling from service areas and guest floors.
• Coordinate with Laundry to ensure continuous linen availability.
• Assist Room Attendants during high occupancy or peak periods.
• Respond promptly and courteously to guest requests (extra towels, pillows, toiletries, baby cots, etc.).
• Deliver items within established service time standards (e.g., 10–15 minutes).
• Greet guests professionally and maintain a polite, well-groomed appearance.
• Respect guest privacy and follow Do Not Disturb (DND) policies.
• Maintain cleanliness and organization of back-of-house corridors and storage areas.
• Report maintenance issues, damaged items, or safety hazards immediately.
• Adhere to chemical handling guidelines and safety data sheet (SDS) standards.
• Comply with fire, life, and safety regulations.
• Participate in regular safety training sessions.
• Follow hotel grooming, hygiene, and uniform standards at all times.

Qualifications

Qualification:
• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Experience:
• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.
• Experience using industrial cleaning equipment and products is a plus.

Technical skills:
• Excellent organization skills.
• Superb customer service to our guests.
• Able to resolve guest complaints and queries promptly and in a polite manner.
• Must be detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.
• Time management