Job Summary

To provide exceptional guest service by efficiently receiving and processing food and beverage orders via telephone or electronic systems. The Order Taker ensures accurate order entry, timely communication with operational departments, and a seamless guest experience in accordance with the resort's standards.

 

Key Duties and Responsibilities

Answer incoming calls promptly, professionally, and courteously.

Take food and beverage orders accurately from guests.

Provide detailed information regarding menu items, ingredients, promotions, and special offers.

Suggest and upsell menu items, beverages, and desserts to maximize revenue.

Enter orders accurately into the Point of Sale (POS) system.

Communicate special guest requests and dietary requirements to the kitchen and service teams.

Coordinate with kitchen, bar, and service staff to ensure timely preparation and delivery of orders.

Monitor order status and follow up to ensure service standards are met.

Handle guest inquiries, concerns, and complaints professionally and efficiently.

Maintain accurate records of orders, payments, and guest requests.

Ensure guest information and preferences are updated when required.

Assist guests with recommendations and provide knowledge of resort facilities and services.

Follow up with guests after service to ensure satisfaction.

Maintain cleanliness and organization of the order-taking area.

Comply with all health, safety, hygiene, and food safety standards.

Support other Food & Beverage operations as assigned by management.

Attend departmental meetings and training sessions as required.

Maintain confidentiality of guest information at all times.

 

Skills & Experience

Minimum CPE/SC or equivalent qualification.Previous experience in Food & Beverage or hospitality operations is an advantage.Experience with POS systems will be an advantage.Knowledge of food and beverage service standards.