Responsibilities:

- Inform Team Members of job responsibilities, performance expectations, guest service standards and hotel policies and guidelines;

- Plan and direct spa services and programs;

- Train Team Members in the use or sale of products, programs, or activities;

- Assess Team Member performance and suggest ways to improve work;

- Responsible for conducting training workshops for Team Members;

- Check spa equipment to ensure proper functioning;

- Establish spa budgets and financial goals;

- Inventory products and order new supplies;

- Run promotional campaigns

- Respond to customer inquiries or complaints;

- Develop or implement marketing strategies;

- Responsible for the advertising methods and the production of flyers and other advertising tools.

Experience:

3-5 years in a similar position, preferable in a 5 star resort

Other skills:

-  Excellent oral and communication skills both English and French languages;

- Ability to work a flexible schedule including overtime nights, weekends and holidays;

- Willingness to work during odd hours, weekends as well as public holidays;

- Customer oriented;

- Enthusiastic and pleasant personality;

- A clean certificate of character is a must.