Job Summary

The Receptionist is the front liner under the general direction of the Front Office Manager, and within the limits of established hotel policies and procedures, overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction.

Key Duties and Responsibilities

• Greets guests courteously upon arrival
• Check guests in and handing out keys
• Carry out visits, accompany guest to room
• Keep an accurate room status at all times
• Take pre authorization/deposit on guest credit card
• Perform room moves and Upgrades
• Checking guests out, preparing bills and taking payment
• Handling foreign exchange
• Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage
• Answering questions about facilities in the hotel and the surrounding area
• Prepare birthday list and guest list
• Dealing with complaints or problems
• Answering and forwarding of all calls
• Forwarding callers to the appropriate extension /department
• Providing callers with requested information
• To assist the FOM with secretarial duties
• Relay and route written and verbal messages
• Take booking request after office hours
• Assist with customer service inquiries
• Ensure the filing of customer bills
• Audit guest bills
• Record and update database of guest preferences
• Run end of day
• Cut keys
• As required or requested by the leader on duty, assist with or accept other responsibilities in the office
• Must achieve the departmental GSQ target
• Is responsible for their own cash floats
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Skills, Experience & Educational Requirements

•  Fluent in English and French
• Good communication skills
• Phone Manners
• Extrovert personality
• Must be computer literate
• Good at dealing with foreign exchange
• Good customer relation skills
• Ready to work after hours
• Must be able to multi task
• Must have an awareness of confidentially issues
• Must have an understanding of health and safety issues