•Prepare the Spa Department Budget •Follow up of the Spa Budget on a monthly basis and ensure that Budget is respected •Prepare all reports ( commissions, inventories, sales summaries..) and ensure that those reports are send on due dates •Prepare weekly requisitions required for the smooth service and sales of the spa •Handing and monitoring of guests complaints and follow up •Ensure guests satisfaction and uses feedback to improve quality of service. •Conduct performance appraisal •Ensure that all Health and Safety procedures are respected. •