Role                                  : HR Delivery Partner Sr( Mauritius )

Working Hours              : 1130 – 2030 ( Flexible )

Company Overview 

We are a market-leading Human Capital Management (HCM) technology company serving enterprise and mid-market organizations worldwide. With over $2B in annual revenue and a strong, growing customer base, we deliver innovative, cloud-based solutions that help organizations manage their workforce, drive engagement, and unlock business value. 

Our people are at the center of everything we do. As part of our expanding HR organization, we’re building a world-class HR Service Delivery model that balances global consistency with regional expertise—delivering exceptional employee experiences through scalable processes, operational excellence, and deep local understanding. 

Position Summary 

The HR Delivery Partner (HRDP), Tier 2 HR Support – Multi-Country and/or regional serves as the operational HR contact for complex, cross-border cases and HR processes requiring deep understanding of country specific employment laws, benefits, and cultural nuances. This role manages escalations from Tier 1 or Centers of Excellence (COEs) and provides expert-level support to employees, managers, and leaders in a designated region. 

The HRDP ensures consistent, compliant HR service delivery while navigating regional regulatory frameworks, supporting benefit enrollment activities, and coordinating with local HR and COEs to maintain alignment with global strategy. This role plays a critical part in driving operational efficiency, legal compliance, and an exceptional employee experience regionally. 

Key Responsibilities 

Operational HR Support 

• Serve as the Tier 2 HR contact for employee and manager inquiries across assigned region(s). 

• Provide expert guidance on country-specific employment laws, labor relations, benefits, and HR programs. 

• Coordinate and manage regional HR processes that require local expertise, ensuring compliance with statutory and regulatory obligations. 

• Support regional benefit enrollment cycles and vendor coordination in partnership with Total Rewards and COEs. 

• Collaborate with regional HR Business Partners to interpret and apply company policies in accordance with local regulations and cultural norms. 

Performance & Employee Relations 

• Manage escalated employee relations cases, ensuring timely resolution, proper documentation, and alignment with legal and compliance standards. 

• Lead and coordinate performance improvement plans, documentation, and follow-up with stakeholders. 

• Participate in investigations and disciplinary actions under the direction of Employee Relations and Legal. 

• Support offboarding processes, including involuntary terminations, exit interviews, and regional transition management in accordance with local regulations and cultural norms. 

Compliance & Process Delivery 

• Ensure compliance with local employment laws, benefits administration requirements, and HR audits across supported country. 

• Maintain accurate and compliant documentation for HR activities and employee records. 

• Support country-level compliance programs and reporting, including labor inspections, works council or union documentation, and social security filings where applicable. 

• Provide operational HR support for benefit enrollments, renewals, and employee communications across the region in accordance with local regulations and cultural norms. 

Continuous Improvement 

• Identify opportunities to enhance HR processes, improve employee experience, and increase efficiency across regional operations. 

• Contribute to the creation and standardization of global HR knowledge base content. 

• Partner with COEs to localize global HR programs, ensuring they meet country-specific requirements. 

To Be Successful, You Will Need 

• A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism. 

• The ability to balance regional compliance with global process alignment. 

• Strong project management skills to coordinate benefit cycles, HR program rollouts, and cross-functional initiatives. 

• Comfort navigating complex employment legislation regionally. 

• The ability to partner effectively with COEs, HR Business Partners, and local HR representatives to ensure seamless HR service delivery. 

• Proficiency in data reporting and analysis, leveraging Excel and Power BI to identify trends and ensure compliance. 

• Familiarity with AI-enabled HR tools to increase efficiency, improve case handling, and support automation initiatives. 

Capabilities & Skills 

• Deep understanding of employment laws and regulations across multiple countries within a designated region (e.g., EMEA & APJ). 

• Expertise in Employee Relations, Investigations, and Performance Management/Improvement Processes. 

• Experience supporting benefit enrollment, vendor coordination, and regional compliance activities. 

• Demonstrated success in front-line customer support within a shared services or matrixed environment. 

• Strong skills in Excel and Power BI for HR data and compliance reporting. 

• Excellent communication and collaboration skills, with sensitivity to cultural differences. 

• Project management experience managing complex, multi-country HR programs. 

• Willingness to leverage AI tools and automation to improve process efficiency. 

Qualifications & Experience 

• To support one country 3-5 years; to support multiple countries 5–7 years of HR Generalist or front-line HR experience supporting employees across multiple countries in a region. 

• Deep understanding of local employment laws, benefit practices, and compliance obligations across several countries. 

• Experience handling complex employee relations cases and performance management processes. 

• Strong knowledge of HR systems, case management tools, and service delivery models (experience with Dayforce or other HCM platforms preferred). 

• Proven ability to manage confidential information with integrity and discretion. 

• Multi-language capabilities (English and country of support)