Content Solutions Project Manager

Role Overview

The Content Solutions Project Manager is responsible for leading strategic content initiatives that support Dayforce’s knowledge ecosystem across customer, partner, and employee audiences. This role manages the delivery of complex content programs, ensuring that content assets, processes, systems, and governance frameworks are aligned with business goals and user needs.

Working closely with Product, Services, Customer Support, Learning, and Knowledge Management teams, the Content Solutions Project Manager drives end-to-end execution of content projects, from planning and stakeholder alignment through implementation, measurement, and optimization. The successful candidate combines strong project management expertise with a deep understanding of content operations, knowledge management, content technologies, analytics, and AI-enabled content solutions.

What You'll Get to Do

Project Leadership & Delivery

• Lead multiple concurrent content initiatives and strategic programs, ensuring successful delivery within scope, schedule, and quality expectations.
• Develop and maintain project plans, timelines, dependencies, milestones, and status reporting for content-focused initiatives.
• Identify and manage project risks, issues, assumptions, and dependencies while proactively driving mitigation strategies.
• Establish governance frameworks and communication plans to keep stakeholders informed and aligned throughout project lifecycles.
• Facilitate project meetings, working sessions, retrospectives, and executive-level status reviews.
• Coordinate resources across a matrix organization to ensure successful delivery of content and knowledge management initiatives.
• Drive organizational readiness and change management activities related to content processes, systems, and technologies.

Content Operations & Strategy

• Partner with Content Solutions leadership to execute content strategies that improve discoverability, usability, quality, and customer experience.
• Lead initiatives involving content migration, content lifecycle management, content governance, AI-enabled content programs, and knowledge platform enhancements.
• Ensure content programs align with established taxonomy, metadata, structured authoring, accessibility, and governance standards.
• Drive continuous improvement initiatives that streamline content creation, review, publication, and maintenance workflows.
• Identify opportunities to leverage AI, automation, analytics, and emerging technologies to improve content operations and scale knowledge delivery.

Stakeholder Management & Collaboration

• Build strong partnerships with Services, Support, Learning, and Subject Matter Experts.
• Facilitate requirements gathering and consensus-building across diverse stakeholder groups.
• Manage stakeholder expectations regarding scope, priorities, timelines, deliverables, and resource commitments.
• Serve as the primary point of contact for assigned content initiatives and strategic projects.
• Champion a knowledge-sharing culture and foster collaboration across global teams.

Measurement & Continuous Improvement

• Define success metrics and measure project outcomes using content analytics, adoption metrics, user feedback, and business KPIs.
• Monitor content performance trends and identify opportunities for optimization.
• Develop executive-ready reports and dashboards communicating project status, outcomes, and value realization.
• Contribute to the evolution of content governance, project management methodologies, tools, templates, and best practices.
• Support the development of scalable operating models that enable content teams to deliver efficiently and consistently.

Skills and Experience We Value

Education & Experience

• Bachelor’s degree in Business, Communications, Knowledge Management, Information Design, Technical Communication, Project Management, or a related field.
• 2-5 years of experience in project management, program management, knowledge management, content operations, technical communications, or related disciplines.
• Experience leading cross-functional projects in SaaS, enterprise software, or technology environments.
• PMP, CAPM, Agile, Scrum, or equivalent project management certification preferred.

Technical & Functional Expertise

• Experience managing content development, content operations, knowledge management, or digital transformation initiatives.
• Strong understanding of content lifecycle management, content governance, taxonomy, metadata, and structured authoring principles.
• Experience with content management systems, knowledge management platforms, and content publishing workflows.
• Experience leveraging analytics, reporting, and AI technologies to improve content effectiveness and operational efficiency.
• Proficiency with project management tools such as Smartsheet, Jira, Azure DevOps, Microsoft Project, or similar platforms.
• Experience with process improvement, workflow optimization, and change management methodologies.

Professional Skills

• Exceptional organizational and planning skills with the ability to manage multiple complex initiatives simultaneously.
• Strong stakeholder management, relationship-building, and influencing skills.
• Excellent communication, presentation, facilitation, and negotiation abilities.
• Ability to translate business objectives into actionable project plans and measurable outcomes.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Demonstrated ability to lead cross-functional teams in a matrix environment.

What Would Make You Stand Out

• Experience managing enterprise knowledge management or customer experience initiatives.
• Experience implementing AI-driven content, search, or knowledge solutions.
• Familiarity with Dayforce products and the HCM industry.
• Experience supporting global content operations across multiple languages and regions.
• Experience leading content migrations, CMS implementations, or knowledge platform transformations.
• Demonstrated success establishing governance models and operational frameworks that improve content quality and efficiency.
• Passion for innovation, content technology, and delivering exceptional knowledge experiences.